Job Information
Hyatt Reservations Supervisor in INDIAN WELLS, California
Description:
Candidate will manage group reservations and group rooms inventory as part of the convention services process,
specifically:
· Establish Initial contact with customer at file turnover
· Maintain relationship with customer, up to arrival, for all matters pertaining to guest room usage, including obtaining no[1]show and wash history, obtaining and managing changes to rooming lists, and tracking and managing the inventory for
individual call-in groups.
· Prepare and submit group rooms recap reports, including the tracking/posting of group comps, and rebate/commission calculations.
· Main Contact for any in-house reservations needs including leisure and group guests
· Liaison for small rooms only groups
· Assist Revenue team and Director of Commercial Services for any special projects
The range of pay for this position is $20.00 - $22.00 hourly. This is the pay rate for this position that Hyatt Regency Indian Wells reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.
Benefits:
Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Hyatt has the best to offer including:
Medical, Dental, and Vision after 30 days of Full-Time employment
Paid holidays, vacation and sick leave
Life Insurance, 401K with Matching, Flexible Spending Account (FSA), Employee Assistance Program, Tuition Reimbursement, Complimentary Employee Meal, Complimentary Parking, Referral Bonuses
Free room nights, Discounted room nights and Friends and Family discounts (subject to waiting periods)
Unlimited growth potential with Hyatt. Ability to relocate for advancement opportunities in the future
Teaching hotel where you can learn from some of the best in the business.
Qualifications:
Expert knowledge of Word, Excel and Encore/Spirit
Excellent multi-tasking and organizational skills
Excellent time-management skills
Excellent customer service and interface skills
Understanding of rooms merchandising and yield management processes
Primary Location: US-CA-Indian Wells
Organization: Grand Hyatt Indian Wells Resort and Villas
Pay Basis: Hourly
Job Level: Full-time
Job: Reservations
Req ID: IND004371
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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