This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2289245

B p

General Purpose

City of Idaho Falls

Customer Service Representative - Sanitation

The City of Idaho Falls is accepting applications for the position of Customer Service Representative for the Sanitation

Department. This position performs a variety of general office, customer service and clerical duties as required to maintain

and expedite responsibilities and services rendered by the City Sanitation Division.

*The starting hourly rate for this position is between \$19.51 - \$21.18 depending on experience.

Essential Functions

Greets customers in person, over the telephone or electronically. Receives and Dispatches calls for garbage collection for

commercial, industrial and residential service; answers inquiries to the public regarding all of the Sanitation division

services.

Maintains confidential and non-confidential records manually and electronically and files important to proper functioning of

division.

Composes purchase requisitions, work requests and monthly activity reports.

Enters tracking records for commercial containers; updates route changes, additions and deletions.

Prepares monthly and annual reports for the division.

Prepares and processes requests for billings for services rendered by the department into billing software.

Composes and maintains files for container accounts; maintains container route books.

Daily computer entry into multiple software\'s; daily interaction with GIS maps and GPS maps.

SALARY \$19.51 - \$27 .0 6 Hourly

\$1,560 .80 - \$ 2,164.80 Biweekly

\$40,580.80 - \$56,284.80 Annually

LOCATION Idaho Falls, ID

JOB TYPE Full-Time JOB NUMBER 2024-1104

DEPARTMENT Public Works

DIVISION Sanitation Administration

OPENING DATE 11/04/20 24

CLOSING DATE 11/18/20 24 11:59 PM Mountain

Additional responsibilities:

Performs related duties as required.

Minimum Qualifications

1. Education and Experience:

1. High School Diploma or general education degree (GED). Additional specialized training in bookkeeping,

accounting, customer service or a related field is desirable.

AND

1. One (1) year progressively responsible experience or comparable experience performing clerical accounting

duties involving considerable public contact, including one year of experience performing customer service

or billing work.

OR

3. An equivalent combination of education and experience.

Knowledge, Skills, and Abilities

Working knowledge of communication equipment (phone, 2 way radio), computers and related computerized

programs; telephone etiquette and effective communication methods and practices. Knowledge of standard office

software, i.e., MS Word, Excel, etc.; English composition, spelling, grammar, punctuation, etc.; interpersonal

communication skills and telephone etiquette; standard office equipment operation and various call procedures.

Skill in providing effective customer service; creating and maintaining manual and automated files; dealing with the

public in a professional and courteous manner, using applications software such as Microsoft Word, Excel, etc. as

well as City\'s financial software; skill in data entry.

Ability to receive telephone calls, determine nature of call and contact appropriate person; ability to communicate

effectively with fellow employees and the public; good customer service skills; ability to keep written records of calls

or messages; ability to operate a computer including general understanding of a GIS system and GPS system; ability

to perform cleaning and janitorial tasks.

3.Special Qualifications:

Must possess a valid driver\'s license.

Work Environment

Incumbent of the position performs in a typical office setting with appropriate climate controls. Ta sks require variety

of physical activities, not generally involving muscular strain, such as walking, standing, stooping, sitting, reaching,

talking, hearing, and seeing. Common eye, ha