Duties and Responsibilities:

• Identify defects and improve departmental performance by supporting quality, operation efficiency, and production goals

• Communicate departmentally and interdepartmentally to recommend and request new concepts and/or modifications to existing workflow, system set up, tools and designs

• Learn and evaluate new information, both technical and procedural, and then disseminate verbally and in writing to the management team and end-users of varying skill levels

• Analyze and implement improvement opportunities for the department (automation, productivity, quality, deficiencies, etc.)

• Review technical specifications to ensure the business requirements are adequately reflected in technical planning documents

• Ensure all work is completed in accordance with regulatory, compliance, and corporate requirements

• Trend and compare analyses against departmental and corporate standards

• Develop and prepare effective reporting tools and statistical reports and provide ongoing maintenance for the department

• Recommend changes to address deficiencies and/or further improve and streamline performance based on analysis findings

• Responsible for the overall success of applicable testing, including results verification before Management team approval

• Provide resource planning and resolution of issues that impede the test effort

• Work with other departments (such as IT) in resolving important defects and ensuring the appropriate level of testing

• Work directly with appropriate members of the department and other Healthfirst business units to understand and execute project concepts, objectives, and approach

• Assess and prepare to address the operational impacts, workflow, and training issues of assigned projects

• Ensure post implementation accuracy

• Additional duties as assigned

Minimum Qualifications:

• High School diploma or GED equivalent from an accredited school

• Work experience as a Business Analyst or equivalent role

• Experience with in-depth data querying and manipulation of data to assist with root-causing, trending and summarization of projects presented to various level audiences

• Experience with MS Excel functions that include working with large data sets, creating standardized reports (across multiple spreadsheets), utilizing vLookups and advanced functions/formulas, creating, using and interpreting pivot tables, filtering and formatting

• Experience gathering and communicating complex analytical business requirements in a simple and easy to understand manner to other staff

• Experience in creating and running complex queries using SAS, SQL or other programs (i.e. Visual Basic coding, etc.)

Preferred Qualifications:

• Bachelors degree from an accredited institution

• Demonstrated ability to exercise good judgment and work with independence and initiative as well as strong problem-solving ability

• Excellent written and oral communication and interpersonal skills

• Ability to work independently as well as leading in a team environment

• Demonstrated ability to work within regulatory and compliance guidelines

• Work experience with access to confidential information and other data types

Compliance & Regulatory Responsibilities: N/A

License/Certification: N/A

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.