Duties/Responsibilities

• Facilitates cross-functional collaboration through regular retail site visits and daily coordination with multiple stakeholders including Sales, Member Services, EDS, Brand/Marketing, Facilities, Fleet, Technology/IT, Compliance to support existing retail sites.

• Identifies and resolves specific operational and business issues in a timely manner, assuming an active role in driving root cause analysis and proactively remediating issues and anticipated risks.

• Identifies opportunities for retail site enhancements, process improvement and efficiencies to improve member and prospect experience at retail locations.

• Supports implementation of processes/P&Ps.

• Helps in the development of training materials and delivery of training on systems, tools, processes for Sales/MS.

• Coordinates staff scheduling for all LoB at retail sites.

• Provides operational/project management support for retail initiatives and special projects (e.g., customer amenities, new retail sites roll-outs, etc.)

• Assists on sales production/ad hoc data collection and reporting.

• Additionally, the Specialist will support Community Engagement operations as follows:

• Conducts research on competitors community events.

• Supports the development and administration of CE Resource Center and other tools and resources to enhance CE effectiveness.

• Supports the development of P&Ps for CE.

• Maintains/updates various Salesforce weekly/monthly and ad-hoc business unit data collection, dashboard analysis and reporting (events tracking, leads generation, leads to enrollment conversions, Look Ahead Calendar etc.)

• Assists with systems development/enhancements including Salesforce to support CE operations.

• Perform various enterprise project coordination and administrative support functions (templates, project/outcome trackers, etc.

Minimum Qualifications

• Associates Degree from an accredited university

• Handle multiple tasks with a proactive, flexible approach to changing priorities

• Advanced level experience in MS Suite Project, Word, Excel, PowerPoint, and Visio

• Strong communication skills

• Proven ability to lead and deliver on strategic initiatives

• Must be willing and able to travel to assigned retail sites

Preferred

• Bachelors degree from an accredited institution

• Database Analysis and Reporting, and Project Management experience

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.