• Lead negotiations and participate in RFP and other business development opportunities and supports due diligence and evaluation process for new potential vendors as needed.

• Execute an effective vendor management governance and oversight framework

• Provide senior leadership-level oversight and guidance across all vendor management risk areas between vendors and business owners

• Develop and contributes to continuous improvement in vendor governance and performance

• Lead coordination with Subject Matter Experts (SMEs), Finance, Compliance, Legal and IT / Security to conduct enterprise risk assessment & technical due diligence of vendor selection. Participates in assessing risk associated with services being subcontracted and vendors being considered

• Actively engage and partner with teams responsible for vendor contracting specifically in the areas of Providers, Delegated Vendors, and Ancillary Vendors.

• Serve as thought leader in cross-functional work to establish appropriate Service-Level Agreements (SLAs) and benchmarks/ metrics for vendor relationships.

• Oversee vendors including monitoring adherence to applicable contractual, compliance and quality requirements

• Develop and utilize vendor dashboards and scorecards to track, measure and evaluate performance

• Proactively plan, problem solve and complete root cause analysis, and continuous monitoring of processes including Key Performance Indicators, internal dashboard reports and other business management tools to be able to monitor overall performance

• Develop, approve, and oversee mitigation and corrective action plans (including clear identification of root cause(s) to address risk and service issues as identified and assure remediation

• Direct performance of site visits and monitoring audits as required as well as plan and lead formal periodic vendor performance reviews with stakeholders

• Provide an escalation point to resolve vendor performance issues and communicate unresolved issues or compliance risks to executive management for discussion and action planning

• Support, in consultation with business owners and other key stakeholders, the development and maintenance of continuity plans to mitigate the risk of any significant interruptions to vendor services

• Lead and direct employees with responsibilities in vendor management, oversight, and performance (in direct and/or matrixed reporting relationships)

• Performs other duties as necessary or assigned

Minimum Qualifications:

• Bachelors Degree from an accredited institution or equivalent work experience

• Experience managing others in positions of increasing responsibility

• Previous experience in managing healthcare vendor performance and relationships

• Experience with Medicare/Medicaid and Commercial Healthcare

• Experience communicating to senior leadership and cross-functional groups within an organization

• History of demonstrated ability to manage, mentor, and optimize performance of others

• Experience having developed and implemented an effective vendor management strategy with high impact

Preferred Qualifications:

• Excellent communication skills (verbal/written)

• Change leadership skills coupled with exceptional relationship building and influencing ability

• Ability to problem solve and approach issues strategically

Compliance & Regulatory Responsibilities: Noted above

License/Certification: N/A

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.