Overview

This position is responsible for coordinating travel arrangements worldwide for i3's team members. The successful candidate must be able to work in a fast-paced environment performing a variety of tasks to administer and support travel activities as assigned.

Responsibilities

• Coordinates air, car, and/or hotel reservations for all team members

• Serves as liaison between i3 and approved travel agency and travel vendors

• Responsible for tracking exchanged or unused tickets; monitoring ticketing dates to ensure lowest prices; relaying flight schedule changes to passengers; and requesting refunds for cancelled trips

• Facilitate changes to team member flight reservations due to delays, cancellations, etc.

• Assist with cost estimates as requested

• Use independent judgment for flights and routing when confirming reservations for team members

• Assists with processing expense reports by providing travel receipts, thus ensuring compliance with DCAA regulations

• Responsible for submitting expense authorizations for trip estimates once travel is booked

• Adheres to i3 travel policy and procedures when booking team member travel

• Provide reports on issued tickets and perform department audits as needed

• Assist in other areas as needed, which could include duties such as entering, reviewing and approving expense reports in compliance with i3 policies.

• Other duties as assigned.

Qualifications

Education/Experience

• Associate's degree in Business or related field preferred. Additional experience may substitute for degree.

• Minimum of two (2) years of applicable customer service experience is preferred.

• All levels of related experience considered, but no direct prior experience required

• Deltek Costpoint experience preferred.

• Travel Management software experience preferred.

• Ability to handle multiple tasks simultaneously in a fast-paced and demanding environment

• Ability to assist with last minute travel and/or emergency travel

• Willing to learn travel terminology, i.e. airport codes/ticketing/fares/unused air credits, as well as specific government travel and hospitality aspects

• Ability to identify and resolve problems in a timely manner

• Must be proficient with Excel, Word, Powerpoint, etc.

• Ability to obtain and maintain a DoD security clearance.

• Ability to cover after hour calls (including weekends) if needed.

• U.S. Citizenship is required.

  Knowledge/Skills

• Knowledge of office administration and procedures.

• Exceptional judgment capabilities and relationship management skills.

• Excellent communication, teamwork, and client service skills; ability to clearly communicate in discussions and written documents, and to deliver feedback clearly and tactfully.

• Interact with a diverse array of customers and staff in a professional and courteous manner.

• Work independently with accountability for accurate and complete results.

• Be extremely organized and exceptionally detail oriented.

• Work well both independently and in a team environment.

• Be energized by a fast-paced work environment.

• Must be able to communicate with others effectively.

• Analyze information and respond appropriately.

• Manage time wisely and prioritize tasks.

• Provide superior customer service. 

• Multi-task in a pleasant manner.

• Work well under pressure.

• Excellent customer service skills

  Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; handle or feel; and reach with hands and arms.

• The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must be able to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

About i3

i3 is a technically diverse, 100% team member owned business, headquartered in Huntsville, Alabama specializing in missile and aviation systems engineering and logistic services, electronic warfare and electromagnetic effects analysis, UAS system integration and flight operations, full lifecycle C5ISR engineering services, cybersecurity and IT/IA innovative solutions and virtual training, simulation & serious game development and implementation. We have established a broad offering of products and capabilities collectively providing decades of experience supporting the full complement of DoD military services, Missile Defense Agency, National Aeronautics and Space Administration, and a variety of other Government organizations and private industry customers.

Perks of being a team member owner include:

• Long-term financial security

• Higher job satisfaction

• Greater job security

• Personal and professional growth

• Great company culture

  Other outstanding benefits:

• Excellent insurance coverage

• 401(k) match

• Generous PTO

• Health and wellness incentives

• Tuition and certification reimbursement

• Countless opportunities to give back to the community through i3 Cares

  We work hard. We compete hard. We play hard. Apply now to join us!

Job LocationsUS-AL-Huntsville

ID 2025-4579

Business Unit HQ

Type Full-Time

Clearance Secret Preferred