Job Summary:

The Field Service Engineer installs, operates, maintains, repairs, and modifies equipment in the field

Supervisory Responsibilities:

None

Essential Duties/Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsible for providing equipment demonstrations, training, technical sales support, sample processing, and field service installation and repair of direct-to-object digital and related equipment.

Troubleshoot technical problems and systems issues

Determine technical solution in accordance with product and customer specifications and recommends actions to company or customer representatives for coordinative product solution

Conducts technical analysis of product implementations, modifications, and enhancements to product in accordance with specific customer specifications and implementations

Assess Customer needs and recommends solutions in accordance with product specifications and Customer Specifications

Conducts technical training and product briefing with customers, vendors and company representatives as needed

Act as local on-site representative to customer's organization

Manage all territory responsibilities including Preventive Maintenance and upgrades including software and hardware

This position requires the individual to provide service support in the US Military Flight line and Hangar operation

Responsible for individual parts management, online training, and administrative expense reporting.

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