On-Site Service Technician - Huntsville, AL

Huntsville, AL, USA

Req #3811

Wednesday, September 11, 2024

At Diversified, we don't just follow tech trends - we set them by leveraging the best in technology and ongoing advisory services to transform businesses. Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference – whether by inspiring viewers, engaging associates, motivating audiences, or streamlining and safeguarding operations.

Our dedicated teams craft solutions experienced by millions every day including:

• Delivering the fan experience at one of 100+ sports facilities for the NFL, MLB, NBA, NHL, MLS, NCAA

• Building the first fly pack broadcast system (https://onediversified.com/clients/fox-sports-jewel-event-broadcast-system/) transportable by air - bringing the 2022 World Cup and Super Bowl into homes across the world

• Engineering the first high-density pixel canvas to display HD content at that scale for the Vornado, Marriott Marquis (https://onediversified.com/clients/vornado-marriott-digital-billboard/) LED Display in Times Square, NY

• Empowering and monitoring communication and collaboration solutions within multi-national companies around the globe

  Founded in 1993, we’re a global organization serving local needs with associates worldwide. Learn more at onediversified.com (https://onediversified.com/eivind-sandstrand-vp-innovation-consulting-digital-solutions/) and follow us on LinkedIn (https://www.linkedin.com/company/diversified-/) and Twitter (https://twitter.com/diversifiedus) .

What part will you play?

The Onsite AV Service Technician will work at one of our Federal clients. This is a fantastic opportunity for you to “own” your role. You will be the AV subject matter expert onsite, assisting the client staff in supporting all AV, with System Checks, Preventative Maintenance, both in-person and virtual. Experience with a ticketing system (Service Now) would be advantageous. You will be supported by our local Service Team and Field Staff when required. Your input on current state of the AV, potential technical upgrades and working with our project teams will be vital. You will engage with C-level client executives and work closely with IT Managers. The most important requirement for this role is the ability to create and maintain a client relationship which results in superior client satisfaction. This is a full-time role working for Diversified.

Job Functions

• Tech is capable of performing problem determination and problem resolution associated with the technologies deployed at client site.

• Resolve most issues but, for more advanced engineering or programming tasks, will request remote or dispatched support from the Diversified service organization.

• Operate as an extension of client’s staff and report daily to their assigned client site.

• Responsible for ongoing performance and operation of the deployed audio and video technology.

• Provide support for users, meeting, and events within this scope,

• May be involved in the planning and implementation of change or new installation of AV, Video, or related solutions at the client location.

• Shall assist in the utilization, operation, and implementation of the AV/V (audio visual/video) systems located at the customer’s facilities and any local off-site meetings.

• Primary responsibilities for VTC and AV incident management support including problem determination and resolution of AV Systems, Video endpoints and related infrastructure

• Coordinate with client staff to assist in determining AV/V and basic infrastructure requirements for any new conference room or media design

• Coordinate with Diversified and client’s contractors involved with ongoing support of systems and technologies

• Provide on-going operational preventative maintenance checks of all covered rooms and systems and perform any support/maintenance required at that time

• AVSS to be always dressed in proper attire

• Sets up and manages an AV/V maintenance and replacement schedule and inventory for all in-house equipment.

• Develop room and building inventory with current usage and forecasted upgrades.

• Troubleshoots and repairs AV/V problems as required or identifies problems and reports for manufacturer service

• Conforms to client’s change management procedures.

Physical Working Environment:

Normally provided a working area within an office/business environment. Dependent upon the client, this role is often called to support and perform work on systems located throughout the entire breadth of a client’s building(s) and campus grounds. The daily working conditions may have various demands/situational relationships.

What do we require from you?

• High School Diploma (or equivalent)

• 2+ years of experience with audio-visual related systems

• Logitech, NETGEAR

• VTC: NewTek TriCaster

• AV Control systems: QSC

• Networking: DANTE Audio and routing

Experience:

• VTC- Working with operation, bridging and administration of video endpoints

• Newtek TriCaster

• NETWORK- Familiar with connecting to networks- setup/ configuration of IP settings of devices, VLAN Concepts

• AV Control Systems- Experience in the operation and troubleshooting of AV control

• includes Cisco, QSC

• AUDIO - Working with audio systems- mixing, signal flow, signal tracing

• includes Dante, Embedded and Analog audio formats

• VIDEO- NDI, HD-SDI, IP video, and HDMI

• FIBER- Familiarity with fiber connectivity of devices

• Test equipment- working with WFM/ Vector scopes, Audio generators (digital/ analog), Fiber power meters, IP scanner software

Preferences will be given to those applicants possessing any of the following characteristics:

• Client relations related training/certifications

• AVIXA CTS related certifications

• Crestron related certifications

• Networking/IT related certifications

  To learn more about becoming part of the Diversified team, visit us at http://diversifiedus.com/about/careers/ or email us at careers@onediversified.com .

Diversified is an equal employment opportunity employer and all aspects of employment will be based on job requirements, individual qualifications, merit, performance and business needs. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, veteran status, age, disability or genetic information, or any other applicable characteristic protected under federal, state or local law. We celebrate diversity and encourage people of all backgrounds to apply for available positions. Individuals needing assistance or an accommodation to complete an application due to a disability, may contact Human Resources at careers@onediversified.com .

Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

Other details

• Job Family Customer and Product Support

• Job Function Client Support

• Pay Type Hourly

• Min Hiring Rate $29.90

• Max Hiring Rate $42.90

• Huntsville, AL, USA

<