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Taco Bell Restaurant Shift Manager in Huntington, West Virginia

Shift Manager/Shift Leader

Role:

Support the RGM by running great shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others.

Responsibilities and Accountabilities:

Ensuring Consistent Customer Satisfaction

  • Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed.

  • Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).

  • Ensure that all employees present a neat clean appearance and wear company uniform.

  • Personally demonstrate the Customer needs are the highest priority.

  • Ensure food safety, quality and accuracy of orders.

  • Resolve customer complaints quickly while maintaining positive customer relations.

  • Greets customers with a smile, is polite and pleasant when speaking with customers.

  • Works with urgency.

  • Works with management and fellow employees.

  • Cooperation with peers - work with fellow employees as part of a team, helps others when they need a hand.

  • Demonstrates a positive and enthusiastic attitude with co-workers.

  • Maintains professional demeanor and work environment.

Attendance

  • Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks. Provides appropriate notice when unable to be at work.

  • Understands and uses approved time keeping system, including accurately recording all hours worked.

Initiative and Energy

  • Takes action without being told, goes beyond what is simply required and maintains a high activity level.

Developing People

  • Provide regular feedback to the RGM on the performance of Team Members.

  • Provide ongoing constructive and complimentary feedback to Team Members.

  • Actively participates in the training of Team Members.

  • Handle conflicts constructively and works with RGM to achieve resolution.

Act Like an Owner

  • Assist Profit and Loss management by following cash control/security procedures, maintaining inventory and managing labor.

  • Oversee proper product preparation, rotation, portioning, cooking and holding times.

  • Assist RGM with facility maintenance and ensure health and safety standards are followed at all times.

  • Perform other duties as required by manager.

Job Requirements and Essential Functions:

  • Strong preference for internal promote form Hourly Champion position.

  • Must be at least 18 years old.

  • Must pass reference check.

  • Must have reliable transportation.

  • Able to do basic business math.

  • Able to stock shelves and coolers.

  • Able to oversee and manage subordinate employees and provide direction.

  • Able to sweep and mop floors, dust shelves and lift and carry out trash containers and place in an outside bin.

  • Able to clean the parking lot and grounds surrounding the restaurant.

  • Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.

This list of job duties and responsibilities is not all inclusive. Employees typically average 30+ hours a week, but hours may vary depending on the operational needs of the business. The company and/or restaurant management may change or add to these job duties and responsibilities at any time with or without prior notice.

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