Requisition ID: *[[id]] * Share Our Purpose. Be Yourself. Feel Valued. People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey. * About American Water* American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities. American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions. For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram. _ Primary Role_ Work Schedule: Tuesday to Saturday 8:00 a.m. to 4:30 p.m. Field Service Representatives are responsible for installing, inspecting, maintenance and repair activities in and on facilities and equipment in the general utility plant, related generally to meter reading, maintenance, replacement, and repair. Responsible to uphold all Company policies and procedures relative to safety and act in a professional manner to reduce the exposure of hazards to employees, customers, contractors, and themselves. _ Key Accountabilities_ Safety • Use safe working practices in the performance of duties. Ensure proper safety practices are used by all workers, including stopping all work, if necessary, to maintain a safe working environment. • Perform routine and preventive maintenance of vehicles, tools, and equipment. • Take prompt, corrective measures to eliminate hazards. Trust • Complete all forms, timesheets, inspection sheets and other documents as required by the Company or governing board(s) or committee(s). • Investigate customer complaints of high usage or no water. • Communicate with customers on site and with coworkers to satisfy customer requests or inquiries. • Read, test, inspect and maintain metering facilities, including, but not limited to, valves, vaults, curb stops, meters and service settings in accordance with American Water, AWWA, and/or governmental standards. • Enter businesses and/or homes in order to perform Field Services duties consistent with the job requirements for a Field Service Representative. • Establish and maintain effective working relationships with public officials, employees and the public. • Maintain regular, predictable and punctual attendance. • Work a flexible schedule, which will include evenings, weekends, holidays and overtime. Environmental Leadership • Examine meter usage and location to ensure water is used appropriately and the facilities are not leaking. • Closely monitor routes for leaking water mains, meters, hydrants, valves and other facilities to ensure appropriate actions are taken to limit water loss. Teamwork • Train General Field Service Workers • May work alone or in teams. High Performance • Operate vehicles, machinery and specialized equipment used in the operation and maintenance of the Commercial facilities, including, but not limited to: pickup and/or utility trucks, off-road vehicles, valve operators, cutting tools, forklifts and fork trucks, various hand tools, and other equipment necessary for Field Services work. • Install and maintain water meters, service material, couplings, lids, locks, and plugs within meter pits, boxes, vaults, above- and below-ground settings. • Inspect meters, valves, and pipes to detect defects, such as leaks or malfunctioning meters both visually and using testing equipment. • Turn mainline and service valves to close or open water flow through pipelines and services. Disconnects water pipe and connects water meter to outlet and inlet pipe unions, using hand tools • Utilize laptop and desktop computers, smart phones, tablets and/or other handheld devices to enter data, complete orders, compute and enter timesheets, and other duties as required and assigned. • Perform other duties as required. _ Knowledge/Skills_ * General computer skills, including computers, smart phones, tablets, and/or other handheld devices. * Reading and comprehending maps, diagrams, practices, regulations/policies, and environmental standards and compliance requirements. * General mechanical and plumbing repair and diagnosis. * Works with customers on a daily basis. _ Experience/Education_ * High School Diploma or General Equivalency Degree (GED). * One (1) year experience in a utility environment reading and changing meters, or an equivalent combination of education and experience sufficient to perform the essential duties of the job. _ Certifications & Licenses_ * Must maintain valid WV class E (or equivalent) Driver’s License. _ Work Environment_ * Incumbents will be required to work overtime, weekends, and holidays; in all weather conditions; under hazardous conditions; on congested roadways, obstructed roads; alone and in teams, on and around high structures; around operating equipment; in a noisy environment; with chemicals; and with the physical ability and stamina to perform physical work associated with Field Services meter reading, inspection, installation, and maintenance work. * Incumbents will be authorized to take prompt, corrective actions to eliminate hazards. * Most work is outdoors, but incumbents may be required to work in businesses and homes. Incumbents may be subjected to moving mechanical parts, electrical currents, fumes, odors, dusts, gases, poor ventilation, body fluids, chemicals, inadequate lighting, workspace restrictions and intense noises. * Medium Work: exerting up to 70 pounds of force occasionally, and/or up to 35 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. * Position requires standing, walking, use of hands to handle, grip, or control, reaches, stoops, kneels, crouches, crawls. Vision requirements are for close work as well as distance vision. _ Competencies_ Champions safety Collaborates Cultivates innovation Customer obsessed Drives Results Nimble learning * Join American Water...We Keep Life Flowing™ * American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.