Job Purpose: Serves customers by installing and repairing service; supervising staff. Duties: * Accomplishes installation/repair human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; recommending compensation actions; adhering to policies and procedures. * Meets installation/repair operational standards by contributing installation/repair information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying system improvements. * Meets installation/repair financial standards by providing annual budget information; monitoring expenditures; identifying variances; implementing corrective actions. * Completes installations by receiving service orders; estimating time requirements; determining staff requirements; scheduling installation; monitoring completion; backing-up technicians; adjusting requirements; approving installation. * Completes repairs by receiving repair orders; estimating time requirements; determining staff requirements; activating emergency call-out; scheduling repair; monitoring completion; backing-up technicians; adjusting requirements; approving repair. * Keeps supplies ready by inventorying stock; placing orders; verifying receipt. * Maintains customer confidence by investigating customer complaints; explaining installation/repair procedures. * Maintains safe and healthy work environment by following and enforcing standards and procedures; complying with legal regulations. * Updates job knowledge by participating in educational opportunities; reading professional publications. * Accomplishes operations and organization mission by completing related results as needed. Skills/Qualifications: Supervision, Electronics Troubleshooting, Process Improvement, Technical Understanding, Project Management, Supply Management, Equipment Maintenance, Basic Safety, Customer Focus, Quality Focus, Informing Others