Assistant Director of Self-Direction

Location: Howard Beach, Queens, NY, United StatesDate Posted: Sep 26, 2024

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Description

Location: Howard Beach, Queens, NY

Salary: $72,500.00 Annually

Hours: Monday-Friday 8:30AM-5:00PM (40hrs)

This position may require you to commute within New York State.

OVERVIEW OF PRIMARY RESPONSIBILITES:

This position will assist in the oversight of the daily operations and outcomes of the Self-Direction program.

PRIMARY FUNCTIONS:

• Provide training and supervision to FI Coordinators and support staff

• Monitor regulatory compliance of the program

• Monitor customer feedback and work to resolve any complaints and concerns

• Stay abreast of trends and practices in the field

• Act as a leadership liaison for oversight agencies and partners in the community

• Maintain and create program procedures, workflows, and protocols that support successful outcomes

• Assist leadership in oversight of financial outcomes of the program

• Resolving eligibility challenges including monitoring the CHOICES system

• Conducts Broker Intake meetings and initiate broker hiring process

• Conducts New Member Intake meetings and enter all new participants in the eVero system

• Caseload management and admin tool box functions

• Conducts member trainings as needed

• Commute to on-site location (NYFAC) as needed and requested for meetings, trainings, audits, etc.

• Meets and corresponds with members and advocates on an as needed basis to address concerns

• Implements and educates staff on OPWDD ADMs and guidance updates

  ADDITIONAL FUNCTIONAL / ORGANIZATIONAL SUPPORT:

• Maintain successful working relationships with support programs including Human Resources, Quality Assurance, Finance, and IT

• Assignments may be determined at a future date

  QUALIFICATIONS AND ATTRIBUTES:

• Excellent communication skills and the ability to multi- task

• Strong organization skills with accurate attention to detail

• Able to adapt and work in a fast-paced environment

• Able to effectively utilize a variety of electronic systems such as Microsoft Outlook, MS Excel, MS Word and time and attendance systems

  EDUCATION AND EXPERIENCE:

• Bachelor’s degree, or

• Associate’s degree with two years of experience

• Three years of experience in a supervisory role

• Experience supervising self-directed programs

  PHYSICAL CHARACTERISTICS:

• Must be capable to sit or stand in front of a computer for long-periods of time

  Access Network is an EEO employer-EEO, AAE, M/F/D/V

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