Job Description

This position will work within Apache's network operations team to support Apache's enterprise network and contribute to projects requiring network and voice expertise.

This role will be primarily responsible for the following:

  * Actively participate in the planning, design, and implementation of network and voice related projects

  * Provide technical and architectural support for collaboration related technologies to include, but not limited to Cisco Unified Communications Manager/Unity Connection, Microsoft Teams, Cisco/AudioCodes SBC's and SIP

  * Troubleshoot calling routing and voice related issues such as auto attendants, call queuing, voicemail, etc.

  * Troubleshoot reported network performance or application performance issues

  * Manage and support the network monitoring and configuration management software

  * Assist in developing the overall network strategy for Apache globally

  * Utilize Apache's service portal to manage and create service requests, outages, and change requests

  * Identify, evaluate and recommend technologies using best practices/industry standards

  * Identify innovative ways to utilize existing applications and technologies

  * Forecast and coordinate management of change for scheduled maintenance weekends

  * Effectively communicate with end users and peers around the world

International and Domestic travel may be required

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

Qualifications & Experience

The successful candidate will have the following qualifications and experience:

  * Extensive design, deployment and troubleshooting experience with large enterprises

  * Strong written and verbal communication skills. The ability to clearly articulate complex issues

  * Project management and customer interfacing capabilities

  * Extensive experience with Cisco Unified Communications platforms

  * Experience with SIP Technologies

  * Experience with Solarwinds Network Management suite of applications

  * Experience with Cisco routers, switches, firewall and wireless technologies

  * Experience with Palo Alto firewalls

  * Experience with Wireshark and packet level analysis and application performance root cause analysis

  * Experience with troubleshooting OSPF, BGP, Firewalls, IPSEC/SSL VPNs, Spanning tree and network security

High level of experience with Cisco ISE/NAC null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.