Company Overview

Nabors is a leading provider of advanced technology for the energy industry. With operations in about 20 countries, Nabors has established a global network of people, technology and equipment to deploy solutions that deliver safe, efficient and responsible hydrocarbon production. By leveraging its core competencies, particularly in drilling, engineering, automation, data science and manufacturing, Nabors aims to innovate the future of energy and enable the transition to a lower carbon world.

Nabors is committed to providing equal employment opportunities to all employees and applicants and prohibiting discrimination and harassment of any type without regard to race, religion, age, color, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. To learn more about our Fair Employment practices, please refer to the Nabors Code of Conduct.

JOB SUMMARY

The TRUE Services, Sr. Manager will play a pivotal role in ensuring the smooth operation and growth of our aftermarket, repairs, rentals, & field service product lines. With a focus on operational efficiency and new business growth, the Sr. Manager will be responsible for leading these various service lines through operational KPIs and business reporting, market intelligence and competitor benchmarking, and strategic relationship development with both customers and channel partners. The TRUE Services, Sr. Manager is accountable for the financial performance of these Aftermarket service lines for Canrig’s US operations, reporting to senior management as well as implementing operational practices to meet the financial budgets set forth. The ideal candidate will have a strong background in oilfield drilling machinery, excellent leadership skills, and a deep understanding of customer service dynamics.

DUTIES AND RESPONSIBILITIES

• Manage yearly road map of projects for the service and rentals department and ensure alignment with corporate goals.

• Lead and manage the Services and Rentals business to effectively execute the roadmap.

• Set performance goals and monitor and report effectiveness to organization

• Monitor service metrics, such as response time, resolution time and customer satisfaction and implement strategies to improve.

• Analyze trends and customer feedback to identify areas for service improvement an innovation. Work closely with sales and marketing teams to identify upselling and cross selling opportunities within the aftermarket, rental and repair segments.

• Develop and maintain strong relationships with key customers to ensure satisfaction and loyalty

• Prepare and manage the Aftermarket service lines budget

• Monitor financial performance, including revenue, expenses, and profitability

• Implement business actions which drive revenue growth and cost control to drive profitability

• Recommend and implement process improvements to enhance service delivery and customer experience

MINIMUM QUALIFICATIONS/ SKILLS

• Minimum of 10 years of experience in aftermarket services, customer support, or a related role in the oilfield drilling sector

• Proven experience in managing teams and driving performance improvements.

PREFERRED QUALIFICATIONS

• Bachelor’s degree in Engineering, Business Administration, or a related field.

• Advanced degree (MBA or equivalent) preferred.

BEHAVIORAL COMPENTENCIES

• Strong leadership and team management skills.

• Excellent communication and interpersonal skills.

• Solid understanding of industrial manufacturing processes and products.

• Proficiency in ERP and CRM systems.

• Strong analytical and problem-solving abilities.

• Financial acumen and budget management experience.

TECHNICAL COMPETENCIES

• Works closely with customers to develop and maintain a customer focused attitude toward customer service activities that most strongly contribute to improving the company’s missions.

PHYSICAL REQUIREMENTS / WORKING CONDITIONS

• Predominantly office-based with occasional travel to customer sites and company locations.

• May require occasional evening and weekend work to meet deadlines and support customer needs.

Job: OPERATIONS

Title: Senior Manager of Aftermarket

Location: United States Of America-Texas-Houston-(Nabors Drilling, USA) Houston Office

Requisition ID: 24000070