Essential Functions:

•Heavy collection of a specific portfolio of (large) multi-family accounts (1000+ accounts).

•Prepare reports on status of collections including preparation of Top 10/Top 20 accounts.

•Review and maintain daily activities of collections by maintaining accurate collection notes in Cforia.

•Assess credit risk and establish/increase credit limits within DLA (CLIR – Credit Limit Increase Review), and/or approval for Pro Card.

•Maintain strong communication with internal partners.

•Conduct soft collections via telephone and/or email to ensure payments are made as promised.

•Release orders from Credit Hold – if warranted.

•Make judgment decisions based on thorough analysis of the customer’s history.

•Approve and process CLIRs for assigned portfolio.

•Approve Lien Waivers for assigned portfolio.

•Approve Refund Requests.

•Lead Unapplied Cash cleanup.

•Final review and release all orders prior to cut off time.

•Lead for Cforia MC2 reporting requests.

•Assign ZenDesk tickets to collections representatives.

•Increase Credit Limits within your authority limit.

•Approve collection packets for team.

•Pull/verify ownership information.

Minimum Requirements:

•High School or GED

•Experience working with collections software required. Cforia experience

•Experience working with online payments platform required.

•Bill Trust experience

•Experience working with ERP system required. Infor SXE experience preferred.

•Prior training experience required.

•Able to work independently and multi-task.

•Excellent written and oral communication skills

•Excellent organizational skills and attention to detail

•Must handle heavy workload in a fast-paced environment (1000+ accounts)

Preferences:

• NACM designation preferred CBA/CBF

Pay Range for CA, CO, NJ, NY, WA: $19.71 - $32.84 per hour

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page (https://talent.lowes.com/us/en/benefits) .

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.