Job Purpose & Scope

Responsible for performing light-medium administrative duties and provides support to assigned department and staff.

Essential Job Functions

• Answers phone lines, routes incoming calls appropriately, and interfaces with clients, third-party professionals and office staff in a professional manner.

• Takes accurate messages and routes those messages accordingly.

• Serves as the primary point of contact for department members.

• Ensures the front reception area is attended to at all times even during periods of absence so as to not disrupt business operations.

• Maintains appearance of the executive conference room, lobby, break room and other areas, as needed.

• Performs daily administrative duties, such as preparing Fed Ex packages, courier packages, meter postage, file labels, and ordering credit reports.

• Assists in providing exceptional service to clients of the Bank by greeting customers entering the area.

• Provides general administrative support and assistance to others in the department, including typing, filing, copying, printing, scanning, etc., as needed.

• Provides assistance with gathering, sorting, and distributing mail following priority distribution guidelines, as needed.

• Maintains functioning of copy machines by daily refilling paper and making service requests, as needed.

• Maintains inventory of office supplies, as needed.

• Maintains good punctuality and attendance to work.

• Follows Bank policy, procedures, practices and guidelines.

Knowledge, Skills & Abilities

• Ability to communicate effectively both verbally and in writing.

• Ability to multi-task, manage multiple priorities and meet deadlines.

• Ability to work under general supervision.

• Ability to demonstrate attention to detail.

• Ability to accept and respond professionally to feedback from others.

• Ability to make recommendations to improve and promote quality.

• Ability to treat others professionally and with dignity and respect.

• Skill in using computer and Microsoft Office, including Word, Excel and Outlook.

Basic Qualifications

• High school diploma or equivalent, required.

• Minimum of one (1) year of work experience as a receptionist/general administrative assistant or in a professional work environment, required.

• Minimum of one (1) year of experience using computer, including Microsoft Word, Excel, and Outlook, required.

Job Expectations

Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

EEO Statement

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.