Description

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities

The Mosaic Program is focused on revolutionizing and modernizing our existing Passenger Services System (PSS), and the Product team you’ll join is working to retire United’s PSS and migrate to a cloud-based platform to emerge as a modern retailing leader in Order/Offer management systems. This position will play a critical role in continuing to develop our transformative strategy, with a particular focus on smart technology and artificial intelligence (AI) which will support our ambitions. This role will require an understanding of both business and technology, as well as a strong customer-centric focus as we are looking to redefine core business processes and technologies. This is an exciting opportunity to “change the unchangeable” and build a new, innovative passenger service system (PSS) that will shape the industry for years to come!

Key Responsibilities:

• Establish and maintain strong relationships with key business and technology partners

• Lead strategy and research sessions, projects, and meetings with business and technology partners to gather, understand and document needs and requirements

• Understand relevant technologies, capabilities and offerings both within United and externally

• Co-develop, support, manage, and mature the Mosaic Program’s smart technology and AI strategy, and its product implementations

• Participate in and lead the requirements and user story documentation process for Mosaic Program AI projects

• Work collaboratively and ensure alignment with product managers, business analysts, scrum masters, project managers, architects, developers, engineers, data scientists, business partners, end users, eQE, and consultants to design, plan and deliver PSS products

• Outline success metrics

• Monitor progress of deliverables, keep dependent teams and projects informed on progress, take corrective action if deliverables cannot be met or if higher priorities disrupt prior commitments

• Present to senior leadership about strategy, projects and progress

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree in Business, Technology, or related field

• 4+ years Product Management, Business, or Technology experience

• Strong leadership and communication skills

• Excellent analysis, problem solving and decision-making skills

• Strong planning and organizational skills, with attention to detail

• Proven experience handling and projects simultaneously

• Experience in Agile methodology

• Proficiency with Microsoft Office products, Azure DevOps (ADO), Jira, and Confluence

• Must be legally authorized to work in the United States for any employer without sponsorship

• Successful completion of interview required to meet job qualification

• Reliable, punctual attendance is an essential function of the position

• Travel up to 25% of the year, including abroad

• Hybrid work in the Houston office

What will help you propel from the pack (Preferred Qualifications):

• Expertise in airline PSS systems, functionality, and industry standards

• Working experience in airport, contact center or airline operations

• Expertise of AI and/or implementation of projects/products which use AI

• AWS Cloud & Dev Ops knowledge

The base pay range for this role is $109,820.00 to $149,600.00.

The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.