Detailed Description

Description: A Network Services Technician whose responsibilities will include, but not be limited to day-to-day management of work load, interaction with Netsync administrators, maintenance of proper work tickets in Customer, Netsync and OEM systems

Roles and Responsibilities:

• Maintain strong working relationship with customer and team

• Interaction with Netsync Administration

• Ensure maintenance of proper work tickets in Customer, Netsync and OEM systems

• Ensure service requests are proceeding properly

• Continued technical education in the networking field

• Maintain availability for 24x7 support

• Communicate efficiently and professionally with customers

• Network troubleshooting and issue assessment

• Network hardware installation

Skills and Experience:

• Minimum of 2 years IT industry experience supporting networks in Managed Services and enterprise class projects

• Familiarity with service tickets and OEM warranty programs

Minimum Qualifications/Technical and Education Requirements: CCNA or higher level Cisco certification and 2 years IT industry experience supporting networks in Managed Services and enterprise class projects

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