Summary

ASM Global, the leader in privately managed public assembly facilities,

has an excellent and immediate opening for Part-Time Guest Experience Staff at NRG Park in Houston, Texas. NRG Park is in the fast lane for opportunity and excitement. We are a one-of-a-kind premier facility with four major venues within one giant park. NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show and Rodeo), NRG Astrodome (The Astrodome), and NRG Arena. We are seeking unique staff join our Events team. The Guest Experience Staff under general supervision, perform various duties in connection with scheduled events. Duties will vary between facility and events. Acts as liaison between the facility and clients, ensuring all clients requirements are met and facility rules, regulations and policies are adhered to.

Essential Duties and Responsibilities

Include the following:

Work Guest Experience booth during events assisting guests with directions, event information, item checks, and ticket relocation.

Assist and bring resolution to guest issues and complaints, with empathy and a focus on satisfaction. Use supervisor support when necessary.

Provide guest and event information outside in information chairs.

Provide accommodation for wheelchairs, senior citizens, students and groups.

Assist with hospitality services as needed.

Serve as tour guide providing information and assisting visitors and patrons.

Serve as a tram guide, giving information to guests as they ride NRG Park trams in the parking lots.

During day-to-day operations, serve as an ambassador of NRG Park, assisting guests, contractors and staff.

May perform other duties as assigned.

Supervisory Responsibilities

Not Applicable.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work independently, exercising judgment and initiative.

Work effectively under pressure and/or stringent schedule and produce accurate results.

Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.

Define problems, collect data, establish facts, and draw valid conclusions.

Good written and verbal skills.

Follow oral and written instructions and communicate effectively with others in both oral and written form.

Work in a fast paced environment.

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