Responsibilities:

• Handle inbound calls to answer questions and work towards a solution (approximately 40-50 calls per day).

• Make outbound calls when available (90-120+ calls a day) and use various collection strategies to collect on past due bills.

• Provide answers to customer inquiries regarding bills.

• Demonstrate an effort to reach out to clients and leads.

• Offer payment options and negotiate payment in full or set up payment arrangements.

• Contact customers only once to inform them of their balance.

• Manage and review accounts to identify adjustments, discrepancies, and create requests for resolution.

• Utilize the main system (Cubs - CRM) for filing customer information and making notes.

• Use the Noble system for receiving calls and dialing out.

Mandatory Qualifications:

• At least one year of call center experience.

• Ability to handle upset customers effectively, whether face-to-face or over the phone.

• Professional communication skills over the phone.

• Basic computer skills (including restarting a computer, using an internet browser, Microsoft Office, and typing).

• Basic math skills.

• Ability to multi-task, strong listening skills, and proven reliability/punctuality in past positions.

Preferred Qualifications:

• 1-2 years of recent collections experience or knowledge of state and local collection laws.

• 1+ years of Microsoft Office experience.

• Bilingual in Spanish

Location: Houston, TX

Hours: Mon-Thurs 11 AM-8 PM, Friday 9 AM–6 PM, with a rotating Saturday (1 Saturday per month)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.