VCA Spring Branch Animal Hospita l is seeking and experienced Client Service Representative to join our team.

At VCA Spring Branch Animal Hospital, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously

We are looking for a personable and highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets. If you are looking for a career that makes a difference to both client, patients and team members, you have found the best opportunity. Compensation based on experience.

The CSR is the pivot around which the hospital operates and is responsible for:

Customer service function, including greeting visitors, answering telephones and guiding clients and their pets to exam rooms.

Scheduling and confirming appointments.

Placing outbound calls for follow-ups and reaching out to prospective clients.

Presenting and explaining fees, including processing payments.

Recommending, selecting and obtaining products and services, including prescriptions.

Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care.

Managing medical records, reports and correspondence.

Hospital maintenance ensuring that facility is neat and clean at all times.

Benefits include competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(d), generous employee pet discounts and more!

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app to search for Browse Jobs.

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job changes in personnel, workload, or technical development.

We are proud to be an Equal Opportunity Employer.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com