Job Information
The City of Houston Customer Service Representative III - See to Succeed Optician in Houston, Texas
Customer Service Representative III - See to Succeed Optician
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Customer Service Representative III - See to Succeed Optician
Salary
$19.69 - $21.25 Hourly
Location
8000 N. Stadium
Job Type
Part Time
Job Number
34464
Department
Houston Health Department
Division
Director's Office
Opening Date
09/20/2024
Closing Date
10/4/2024 11:59 PM Central
Description
Benefits
Questions
POSITION OVERVIEW
Applications Accepted From: All Persons Interested
Post Number: 34464
Division: Director's Office
Section: Bureau of Youth & Adolescent Health
Location: 190 Heights BLVD. (West End Health Center)
Workdays & Hours: * Monday-Thursday; 8:30a m - 4:30pm (Some Fridays)
*Subject to change
DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS
See to Succeed is a public-private partnership kids vision program that addresses the critical need of sight and eye care by providing comprehensive eye exams and glasses to school-age students in Houston and surrounding areas. We work with area school districts to bus children field-trip style to our high-volume vision clinics during the school day.
T he Houston's Health Department is seeking talented, self-motivated, and flexible individuals to perform the following duties for the See to Succeed Program:
Maintain the highest possible professional standards in performance, and customer service to the patients while representing See to Succeed.
Assist with clinic set-up/break-down, monitor inventory, and ensure that all patient and administrative paperwork facilitates an efficient workflow.
Conduct pre-testing on patients for eye examinations day of clinic and maintain the highest possible professional standard (hands-on training will be provided)
Assist patients with selecting frames and measure patients for size of eyeglasses.
Coordinate frames with facial and eye measurements and optical prescription.
Place glasses orders and ship frames to lab
Receive, sort, and conduct quality check on glasses orders.
Drive to various schools to dispense and adjust glasses on patients (mileage reimbursement available)
Prepare and maintain daily reports.
Ability to lift up to 20 lbs and to exert well-paced mobility for an 8-hour shift including standing, walking, bending and squatting
Assist with other department special projects and duties as needed/assigned
WORKING CONDITIONS
The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds. There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions.
MINIMUM REQUIREMENTS
EDUCATION REQUIREMENTS
Requires a high school diploma or a GED.
EXPERIENCE REQUIREMENTS
Three years of administrative or customer service related experience are required.
Substitutions: Associate’s degree may be substituted for up to two years of experience. Bachelor’s degree may be substituted for the years of experience.
LICENSE REQUIREMENTS
None.
PREFERENCES
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.
Bilingual in English and Spanish is highly preferred
Optician Diploma or Optician Certification preferred
Successful track record of working with children and school administrators
Excellent organizational and prioritization skills
Strong interpersonal and written communication skills
Must pass background check and drug test
Experienced using Microsoft Office – outlook, excel, word; patient record experience a plus.
Ideal candidate must enjoy working with and around children (ages 6 - 18 years old), be flexible and adapt to change easily, be able to work independently. They will exhibit a positive, proactive attitude and show dedication to our mission. Team players are critical to our collective success.
GENERAL INFORMATION
SELECTION/SKILLS TEST REQUIREMENTS
None, however, the Department may administer a skill assessment evaluation during application review and/or interview.
SAFETY IMPACT POSITION Yes
If yes, this position is subject to random drug testing and if candidate is promoted into this position, he/she must pass an assigned drug test.
Pay Grade 16
SALARY INFORMATION
SPECIAL FUNDED POSITION
Grants & Special funded positions are dependent upon continued available funds. If funding is no longer available, employee may be laid off or transferred. Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-4885.
If you need special services or accommodations, call (832-393-4885). (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.
Benefits include:
• Medical
• Dental
• Vision
• Wellness
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 11 city holidays, plus one floating holiday
• Flexible schedules
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Healthcare Flexible Spending Account
For plan details, visit http://www.houstontx.gov/hr/benefits.html
01
Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?
Yes
No
02
Which of the following best describes your level of education?
Less than a High School Diploma/GED
High School Diploma/GED
Associate's Degree
Bachelor's Degree or Higher
Master's Degree or higher
03
How many years of administrative or customer service-related experience do you have?
Less than 1 year
2 years, but less than 3 years
1 year, but less than 2 years
3 years, but less than 4 years
More than 4 years
No experience
04
Which best describes your VERIFIABLE administrative or customer service related experience?
Less than 1 year
1 year, but less than 2 years
2 years, but less than 3 years
More than 4 years
No experience
05
What forms of communication are you proficient when providing external customer service?
Email
Phone
Face to face/ in person
In writing
None of the above
06
Are you a current City of Houston Employee working in the Houston Health Department?
Yes
No
07
Do you have experience working with confidential records?
Yes
No
08
Which of the following languages do you speak, read and write fluently? (Check all that apply
English
Spanish
Chinese
Vietnamese
French
Arabic
Other
None
Required Question