JOB OVERVIEW:

Inspect, stock and maintain the VIP Club Lounge in a clean and orderly manner and promote a relaxing and enjoyable environment. Ensure the security of the guest by verifying guest registration.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.

• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

DUTIES AND RESPONSIBILITIES:

Financial Returns

• During each shift, check all supplies to ensure adequate stock; replenish from the stock room as necessary and proper requisitions are completed to prevent outstanding budgetary food cost.

People

• Promote team work and quality service through daily communications and coordination with other departments.

Guest Experience

• Welcome guests in a friendly, prompt and professional manner and be knowledgeable of services in the local areas.

• Ability to make suggestions to Club Lounge Guest of specific hotel offerings, as well as highlights, points of interest and destinations in the city of Houston.

• Make sure place settings are cleared and ready for next guest.

• Assist in creative display of meal offerings communicating with IRD Manager on items to be served

• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up

• Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total satisfaction.

• Conversational confidence with VIP Guests – checking on each Lounge area regularly.

Responsible Business

• Complete all Club Attendant duties and maintain the cleanliness of equipment used and all areas related to the Club Lounge throughout shift.

• Maintain proper temperature for the comfort of the guest.

• Print reports and/or complete paperwork at the end of shift.

• May assist with other duties as assigned

• Referee access to Club Lounge to only authorized Guests or Guest paying for Club Lounge Access during their stay.

QUALIFICATION AND REQUIREMENTS

High school diploma or equivalent, plus one year experience in a similar environment. Must speak fluent English.

This job requires ability to perform the following:

• Frequently standing up and moving about the facility

• Carrying or lifting items weighing up to 25 pounds.

• Handling objects, products and equipment

• Push and Pull Carts between 15 & 25 lbs

• TABC Certified to serve alcohol

Other:

• Communication skills are utilized a significant amount of time when interacting with clients and the guests.

• Reading and writing abilities are utilized often.

• Basic math skills are utilized frequently.

May be required to work nights, weekends, and/or holidays

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.