Are you a proven leader looking to manage specialits with global clients? You have found the right team!

The Trade and Working Capital Client Service Group is responsible for managing and facilitating the unique and complex service needs of Global Trades client base. Service is delivered in a team-based model with key locations in the US, Latin America, Europe, the Middle East and Asia.

As a Client Service Manager in the Trade and Working Capital team, you will lead a team supporting various service and relationship management activities related to Global Trade Products, primarily focused on Standby Letters of Credit. You will serve as a primary escalation point while managing a team to deliver exceptional client experience and serve as a contact for clients and business partners within your assigned portfolio.

Job Responsibilities:

• Manage team of dedicated Standby Letter of Credit specialists and maintain a client portfolio having frequent interactions with internal/external clients

• Manage team service queues to maximize productivity utilizing time management and organizational skills

• Exhibit the skill set necessary to act with an extreme sense of urgency, exhibit outstanding communication and partnership skills, and manage client expectations

• Provide timely follow-up to clients, and be accountable for team SLA's and Client Experience working with various areas of the bank

• Build knowledge of Trade products and services focusing on Standby Letters of Credit while offering solutions to support objectives of the firm

• Serve as a liaison between the Relationship team, Operations, Treasury Management, Sales and Implementations to provide the best service to the client, your department, and the firm

• Project a confident and professional presence to our employees, clients, and the community

• Work independently with supervision and take ownership of complex issues as necessary to resolve customer requests in a timely manner

• Identify challenges and develop solutions to improve service model

• Provide input into product development, marketing, and other strategic initiative

Required Qualifications, Capabilities and Skills:

• Minimum of three to five years of management experience in service space primarily in banking or the financial service industry

• Proven ability to establish, develop, and manage relationships with senior executives and understand the business and personal factors that influence decision making

• Experience as a manager having accountability in fast paced service environment while leading with respect and integrity

• Passionate and driven focused leader determined to succeed and build success across the team

• Relentless and versatile learner with an aptitude for assimilating new industry, company, product, or technical knowledge

• Highly organized with ability to manage competing priorities

• Demonstrated, consistent professional presence with the ability to adapt to evolving needs and situations

• Proven track record of results-oriented performance; building and influencing strategic relationships; ability to lead and influence other

• Strong focus on client satisfaction, team success, and building excellent relationships with our customers.

• Strong communication, organizational, and multi-tasking abilities

Preferred Qualifications, Capabilities and Skills:

• College degree

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans