Job Title: Case Manager Assistant

Location: 100% Remote (Supporting Pacific Time Zone; CANDIDATES MUST BE FROM NV, OR, AZ, TX

Schedule: Must be available for rotating weekends and holidays

Job Summary:

We are seeking a highly organized and compassionate medical professional to join our team. This role will support high-volume fax and voicemail management, assist with data entry, and work with the Care Coordination team to facilitate the discharge process and ensure a smooth transition for ambulatory patients. The ideal candidate will have prior experience with Epic EHR and be open to weekend shifts.

Key Responsibilities:

• Collaborate with Case Managers and Social Workers to assess and execute the Transition of Care (TOC) and Discharge (DC) plan for patients.

• Develop, monitor, and update the TOC plan, ensuring timely discharge by addressing barriers and coordinating with the medical facility and post-acute providers.

• Assist in obtaining post-discharge referrals, authorizations, and coordinating transportation services when necessary.

• Provide clerical support including faxing, scanning, data entry, and document preparation.

• Communicate with patients, families, and external vendors to ensure the transition is smooth, timely, and effective.

• Participate in daily team huddles, CC department meetings, and actively contribute to resolving barriers in the care process.

• Maintain accurate documentation within the electronic medical record (EMR), including patient preferences and referral status.

• Deliver the Medicare “Important Message” (IM) to patients and inform them of their rights.

• Build and maintain positive relationships with patients, families, and healthcare providers.

• Comply with HIPAA regulations and confidentiality standards when transmitting patient information.

Qualifications:

• Required:

• High School Diploma or equivalent (or equivalent experience).

• 1+ year of recent, relevant experience in healthcare, preferably in a care coordination or similar role.

• Knowledge and experience with Epic EHR.

• Strong oral and written communication skills.

• Ability to work in a fast-paced environment with competing priorities.

• Intermediate proficiency in Microsoft Office and data entry.

• Strong interpersonal, organizational, and time management skills.

• • Preferred:

• Experience in working with discharge planning, care coordination, or hospital settings.

• Familiarity with the transition of care process and knowledge of post-acute services.

Physical Requirements:

• Ability to perform clerical tasks including faxing, scanning, and data entry.

• Must be able to handle physical demands associated with a fast-paced office environment.

Pay and Benefits The pay range for this position is $17.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Pay and Benefits The pay range for this position is $17.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Mar 8, 2025. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.