Description We are offering a contract to permanent employment opportunity for a Business Analyst in Houston, Texas. In the service industry, this role will involve troubleshooting software issues, maintaining relationships with end-users, and making continual improvements to the system. You will be responsible for designing, documenting, and maintaining system processes, and ensuring that all procedures and operations remain confidential.

Responsibilities:

• Troubleshoot issues related to Dynamics software to ensure smooth operations.

• Build and nurture relationships with end-users, working to enhance our system integration.

• Consistently seek out ways to improve monitoring systems and deliver better value to customers.

• Conduct in-depth studies of current practices to design necessary system modifications.

• Identify and recommend controls to address problems in the system.

• Update and write procedures to maintain system protocols.

• Develop and maintain user documentation to serve as a reference.

• Train users to ensure they are able to use the system effectively and efficiently.

• Ensure information confidentiality to maintain user confidence and protect operations.

• Attend educational workshops, review detail oriented publications, and establish personal networks to maintain detail oriented and technical knowledge.

• Contribute to team effort by achieving related results as required.

• Use skills in Atlassian Jira, CRM, Database, EO/IR systems, Gap Analysis, AB Testing, Agile Scrum, Business Process Functions, Business Requirement Document, Claim Administration, and Dynamics to perform tasks effectively. Requirements • Minimum of 3 years of experience in a similar role as a Business Analyst

• Proven expertise in Atlassian Jira, CRM, and Database management

• Familiarity with EO/IR systems and Gap Analysis

• Demonstrated experience in AB Testing and Agile Scrum methodologies

• Knowledge of Business Process Functions and Business Requirement Document creation

• Experience in Claim Administration and Dynamics

• Ability to work in a service industry environment

• Excellent communication and interpersonal skills

• Strong analytical skills and problem-solving ability

• Bachelor's degree in Business, IT, or related field is preferred

• Ability to work collaboratively in a team environment

• Proficiency in Microsoft Office Suite, especially Excel and PowerPoint

• Demonstrated ability to manage multiple tasks and deadlines

• High level of attention to detail and accuracy. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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