Summary

ASM Global, the leader in privately managed public assembly facilities,

has an excellent and immediate opening for a Full-Time Box Office Coordinator at NRG Park in Houston, Texas. NRG Park is in the fast lane for opportunity and excitement. We are a one-of-a-kind premier facility with four major venues within one giant park. NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show and Rodeo), NRG Astrodome (The Astrodome), and NRG Arena. We are seeking a unique Full-Time Box Office Coordinator to join our Box Office team. Under direct supervision of the Box Officer Manager, the Box Office Coordinator supervises Ticket Sellers and assists with the overall direction, coordination, and evaluation of the Box Office. Also, acts as liaison between the facility and clients, ensuring all clients requirements are met and facility rules, regulations and policies are adhered to.

Essential Duties and Responsibilities

Include the following:

Supervises, instructs, and trains Ticket Sellers in proper selling procedures.

Updates and coordinates all event information for Ticket Sellers.

Carries out supervisory responsibilities in accordance with ASM Global's policies and applicable laws.

Assists in training employees, scheduling, planning, assigning, and directing work, appraising performance, disciplining employees in conjunction with Human Resources, addressing employee complaints and resolving problems.

Opens and or closes ticket window as required.

Accurately dispenses tickets as requested by patrons and accepts payment.

Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.

Completes daily ticket sales report. .

Processes promoter, group and venue ticket orders, handles Will-Call window according to procedures, or other related duties as assigned by Manager.

Builds events for on sale in a timely fashion.

Demonstrates excellent customer service skills, responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most Box Office questions without assistance.

Efficiently and courteously answers questions concerning prices, seating and events and gives information concerning coming attractions.

Files various records and reports.

May perform other duties as assigned.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with all policies and applicable laws.