Overview

An Assistant Manager is generally responsible for supporting the General Manager, Shift leaders and Team.

They perform all duties of the General Manager in their absence. Primary duties generally include floor operations, and Brand Training programs. Generally responsible for providing strong, positive leadership to his/ her team to deliver great friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They support the General Manager in the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures and in compliance with all applicable laws.

Responsibilities Include:

• Able to perform all responsibilities of restaurant team members

• Lead team meetings, along with General Manager

• Oversee Brand Training Programs, schedule, train, validate, certify team and shift lead staff

• Ensure Brand standards, recipes and systems are executed

• Create and maintain a guest focused culture in the restaurant

• Review guest feedback results and implement action plans to drive improvement

• Communicates restaurant priorities, goals and results to restaurant team members

• Execute along with GM, new product rollouts including training, marketing and sampling where applicable

• Execution of Point of Purchase instore set up per Brand standards

• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws

• Control costs to help maximize profitability

• Completion of inventory on a periodic basis as determined by Franchisee

• Support GM in completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards

• Support GM in assigning staff and deployment

• Support to GM in completion of supplier and other vendor orders

• Conduct self-assessments and corresponding action plans

• Ensure restaurant budget is met as determined by Franchisee

• Manages cash over/short in restaurant and ensures team members are following franchisee’s cash management policies

• Engages with Dunkin’ Brands Field Operations team as appropriate

Management Responsibilities Include:

• Recruit, hire, onboard and develop restaurant team members

• Assist team and shift lead performance appraisal process

• Coach restaurant team members to drive sales, improve profitability and guest satisfaction

Education/Experience:

• Basic computer skills

• Fluent in spoken and written English

• Basic math and financial management

• Previous leadership experience in retail, restaurant or hospitality

Key Competencies

• Good analytical skills and business acumen

• Works well with other in a fun fast paced team environment

• Ontime, demonstrates honesty and positive attitude

• Willingness to learn and embrace change

• Ability to train and develop a team

• Guest focused

• Time Management

• Problem solving

• Motivating others

Physical Demands/Working Conditions:

• Standing on feet

• Repetitive motion including bending, stooping and reaching

• Lifting packages (if applicable)

• Wearing a headset (if applicable)

• Working in a small space

Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee’s restaurant(s). The terms “Company,” “Dunkin',” “we,” “our,” or “us” refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee’s terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.