Responsibilities

The ASR II is responsible for providing assistance to patients in a friendly and courteous manner. The ASR II is responsible for check-in and check-out functions, including registration and cashiering. The ASR II must maintain a neat and professional appearance and an organized work area.

Job Title: Ambulatory Service Representative II – Clinic Support

Location: Memorial Villages

Department: Clinic Support

Job Type: Full Time

Salary Range: $39,179 - $48,397 (Pay is based on several factors including but not limited to education, work experience, certifications, etc.)

Qualifications

Education

Required: High School diploma or G.E.D.

Preferred: Associate or bachelor’s Degree in related field

Experience

Required: 1+ years of direct face to face customer service experience.

1+ years of cash handling or collections experience.

6 months experience in a customer facing role within a medical office, healthcare setting or other service-

related industry.

OR

1+ years KSC ASR I with 6 months ASR II cross-training experience and the successful completion of Epic Front

Desk Training

OR

1+ years KSC CBO, Managed Care or Contact Center experience.

Preferred: 2+ years of working in a physician, hospital, or medical office environment to include patient

registration, appointment scheduling or medical billing.

2+ years of insurance and /or managed care experience to include insurance verification and the ability to

identify, understand and communicate plan details to patients with HMO, PPO, EPO, Medicare Advantage and

other plans.

1+ years of cash handling or collections experience in a medical office setting.

2+ years of direct face to face customer service experience.

License(s)

Required: N/A

Preferred: N/A

Special Skills

Required: Experience with computers and Windows-based software including Word and Excel. Excellent verbal

and written communication skills. Basic Math ability. Knowledge of customer service principles and practices.

Able to maintain strict confidentiality of all personal/health sensitive information. Ability to effectively handle

challenging situations and to balance multiple priorities.

Preferred: EMR/Epic experience.

Basic calculator skills.

Other

Required: Fluent in English, verbal and written. Professional demeanor, appearance, and grooming.

Preferred: Bilingual- English/Spanish

Working Environment: Office

About Us

Start your career journey and become a part of a community of renowned Healthcare professionals. Kelsey-Seybold Clinic is Houston’s fastest growing

Kelsey-Seybold Clinic strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by organizational policy or by federal, state, or local laws unless such distinction is required by law. Kelsey-Seybold is a VEVRAA Federal Contractor and desires priority referrals of protected veterans.