Position : Specialist - Network Support Services

Location : Honolulu, HI

JOB PURPOSE :

The Network Engineering Operations Center (OPCEN) group supports the Inside and Outside Plant Engineering and Construction groups. Coordination of the work orders is done by the OPCEN group to meet Network Engineering's objectives.

The Specialist will be the team member focal for one of the following functional areas that the group will be responsible for: coordination of work orders with respective departments to meet customer's need date. The Specialist may be assigned as a lead for a function but ultimately will backup and share responsibilities with others in the group for coverage of other functions.

ESSENTIAL FUNCTIONS :

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Essential Functions and Responsibilities:

Wt %

1

Receive, review, schedule, monitor and close work orders to meet Milestone dates:

• Tracking PCM and Work Orders as issued

• Monitoring Materials and releasing as required

• Processing/updating schedule for timely notification tracking for Turn-Over, In-Service, Barcode Compliance and Construction Complete and All Work Complete.

• Coordinate with Operations on force to load analysis.

• Timely jeopardy notification

75

2

Project Management function for activity related to work order completions

• Line transfers

• Inter-departmental coordination

15

3

Other duties as assigned

• Managing report card responses

• Staged material review

• PCM/WO forecast

• Develop reports as needed

10

Education and Certifications :

• Four years of College resulting in a Bachelor's Degree or equivalent

• Bachelor's degree in Electrical Engineering, Engineering Technology, Computer Science, Information Sciences or Business Accounting with a technical concentration from a four-year college or university is preferred or four (4) years equivalent work experience in a related field.

Experience :

General Work Experience:

3 to 5 years

Previous Work Experience (include years preferred if applicable):

• Five years' experience working in the telecommunications industry preferred.

• Minimum three years' experience working specifically in the Network Engineering, Network Planning or Network Operations areas of the company is preferred.

• Experience with the Network Switching, Network Transport and/or Outside Plant architecture of a wireline telecommunications company.

• Demonstrated working knowledge in MS Office (Word, Outlook, Excel & PowerPoint).

• Demonstrated experience presenting and speaking publicly.

Work Environment :

• Daytime tour of duty; occasional scheduled night and weekend work.

• May require working alone.

• Required to meet multiple priorities and project due dates.

• Work may be performed in an enclosed area lacking windows.

• May require late hours and weekends to complete assignments and projects.

• Indoor work - Exposed to indoor conditions, dust, noise, dirt, heat, various lighting conditions, etc.

Supervisory Responsibility :

No Supervisory Responsibility

Miscellaneous :

Competencies

• Strong Sense of Accountability and Responsibility

• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; organizes or schedules other people and their tasks

• Ability to work independently with minimal direction including with follow-up

• Decision making (makes sound, well informed, fact-based decisions)

• Results driven with a sense of urgency

• Change Management -- adapts to new information, changing conditions, or unexpected obstacles

• Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality

• Strong attention to detail--accurate data gathering, insightful analysis, ability to manage logistics and tactical details with flawless execution

• Excellent interpersonal communication, teamwork and project management skills required

• Proven track record in working effectively with cross functional groups, sales organizations, and operations.

• Analytical -- Ability to analyze complex deal structures.

• Problem Solving - identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively; able to read and interpret written information. Ability to communicate effectively through concise writing.

• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.

• Process oriented - Knows and understands how to identify, analyze, and create efficient scalable and repeatable processes.

• Ability to communicate with brevity and clarity orally and through written communication to management, co-workers and external customers.

• Planning skills -- includes qualifying and planning skills. Develop wholesale strategic planning capabilities, goals, objectives, revenue, margin targets.

• Removing Obstacles competency -- includes active listening, clarifying problems, championing needed change, and facilitating resolution of inter-departmental conflict.

Mental Requirements

• Ability to manage multiple priorities, functions and tasks.

• Requires leveraging leadership and a variety of technical skills to work across internal groups as well as with vendors and industry partners to support service offerings and infrastructure capabilities.

• Requires alignment with the Company's D.R.I.V.E. ValuesDo The Right Thing Respect Our DifferencesInvest In Our Future Value Self Over TeamEmbrace Transparency

• Requires alertness and attention to detail

Physical Requirements

• Requires standing, sitting, lifting/carrying supplies and materials up to 25 lbs.

• Requires reading paper documentation and electronic communications so typing and writing is a required.

• May require traveling to various locations under varying conditions and to company branches and departments throughout the State of Hawaii in a timely manner so must possess a valid Hawaii State Driver's License.

• Required to meet multiple priorities and project due dates.

• May require late hours and weekends to complete assignments and projects.

Pay Range: $60,000 to $84,000/year

We were made aware of an employment scam in which a third-party is creating false communications under the Hawaiian Telcom name. We want to reiterate that Hawaiian Telcom never seeks payment from job applicants and only reaches out from @hawaiiantel.com email addresses. We are encouraging applicants to apply through our website at Hawaiian Telcom Careers (https://www.hawaiiantel.com/aboutus/Careers) for added security.

Aloha! Welcome to Hawaiian Telcom's listing of current job openings. Hawaiian Telcom, the premier telecommunications company headquartered in Honolulu, offers Hawaii's consumers and businesses a spectrum of telecommunication solutions, taking full advantage of proven and emerging technologies. We are focused on building and maintaining a diverse team of employees who are committed to delivering an outstanding customer experience.

We call the communities we serve home and giving back to these communities is an important part of our culture.

Hawaiian Telcom offers an amazing Mālama Hours Program, Employee Resource Groups, and organized corporate community service events that further strengthen our community relationships.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, disability, religion, sex, sexual orientation, gender identity, gender expression, protected veteran, military status or any other characteristic protected by law.

Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens will be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.

Hawaiian Telcom and its subsidiaries is an Equal Employment Opportunity / Affirmative Action employer and we provide reasonable accommodations for qualifying individuals with disabilities and disabled veterans in our job application and interview procedures. If you would like to request an ADA accommodation for any part of the application and/or interview process, please contact our HR Compliance Department at 513-397-0524 or send an email to ht.recruitment@hawaiiantel.com. If you should have any difficulty, you may use our alternative methods to express your interest in employment. A wonderful career awaits you!