Senior IT Infrastructure Analyst

Date:Jul 4, 2024

Location: Honolulu, Hawaii (HI), US, 96813

Company: hawaiianel

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

Posting End Date: 07/17/2024 at 11:59PM HST

BRIEF POSTING DESCRIPTION:

The P EI INFRASTRUCTURE & OPERATIONS Department of the P INFO TECHNOLOGY & SVCS Division at Hawaiian Electric Company has 1 Management vacancy available. (Role: Professional )

JOB FUNCTION:

Provides superior knowledge and primary technical support for the distributed computing infrastructure, including server/desktop operating systems, Internet services and various hardware platforms. Responsible for planning, coordinating, installing, maintaining, optimizing, and enhancing the foundation of the company’s business information systems.

ESSENTIAL FUNCTIONS:

• Serves as the primary technical resource for the IT systems, service, hardware and infrastructure. Handles complex second and third level technical problems from the Infrastructure Analysts. Ensures that system are maintained, monitored and operated to meet organization designated service level uptimes. Is available beyond core business hours to provide emergency support of said systems plus routing after hour maintenance and patching.

• Plans, researches, designs and directs the installation, configuration, maintenance, operation and optimization of the IT infrastructure, including server and network operating systems; security and monitoring systems; email and Internet services; management tools. Participates in the integration of various corporate IT systems to create a seamless computing environment.

• Capable of deploying applications and systems for both standalone and broader enterprise environments. Capable of implementing using large scale IT management techniques, including change control, use of controlled release of standard builds and formalized process resolution techniques.

• Identifies and evaluates hardware and software, and recommends standards and procedures. (This involves contacts with vendors and other corporations, participating in inter-divisional teams, and individual research and development).

• Provides technical leadership to the Infrastructure Analysts' team, and serves on related taskforces to solve medium to high complex issues. Is the lead technical representative working closely with the Program Manager in collaboration with other project teams and IT related technology requests. Is able to tightly participate in project management led efforts.

• Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.

  BASIC QUALIFICATIONS:

  Knowledge Requirements

• Thorough knowledge of the enterprise-wide computing architectures and infrastructure practices spanning multiple operating systems and platforms.

• Superior knowledge of desktop operating systems and Windows Active Directory with its supporting infrastructure systems, such as DNS and DHCP through Microsoft Certification or equivalent experience.

• Working knowledge of Cisco networking concepts and operation.

  Skills Requirements

• Ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities.

• Leadership skills and ability to work with a variety of individuals, occasionally dealing with sensitive, difficult, or confrontational issues.

• Ability to effectively communicate with all levels of the organization, both verbal and written communication.

• Strong interpersonal skills to influence and persuade various groups or individuals.

• In-depth analytical, organizational, and conceptual skills to handle various projects and programs.

  Experience Requirements

• Multiple years (5-7) of experience with implementing, administrating and managing information business information systems.

• Multiple years (3-5) of working within an enterprise computing environment with an understanding of modern business IT practices.

• Few years (1-3) experience in project management.

• Thorough knowledge of the principles of information management normally acquired through college level courses or equivalent experience.

  Role: Professional

  Number of Vacancies: 1

  Location:Honolulu – Oahu

  Hiring Range: The hiring range for the Senior IT Infrastructure Analyst [Req ID 9148 ] position is $ 85,700.00 to $ 109,300.00 . The person selected will be placed according to his/her skills and qualifications.

  About Hawaiian Electric Companies

Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs.

The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us athttp://hawaiianelectric.com.

Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.

Applicant Certification

By submitting an application for the position, candidates:

1. Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;

2. Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;

3. Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company;

4. Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and

5. Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.

   EEO Statement

Hawaiian Electric Companies is an equal employment opportunity/affirmative action employer. We actively seek diversity among our employees. We do not discriminate on the basis of age, race, color, religion, sex/gender (including gender identity/expression), ancestry/national origin, disability, marital status, arrest and court record, sexual orientation, pregnancy, veteran status, genetic information, domestic or sexual violence victim status, or other protected categories in accordance with state and federal laws. We further encourage individuals with disabilities, minorities, veterans and women to apply.

Hawaiian Electric Companies complies with Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543-4848.

Affiliate Disclaimer

Hawaiian Electric Company, Inc., Maui Electric Company, and Hawaii Electric Light (“Company”) are Hawaii Public Utilities Commission (“PUC”) regulated companies. The disclosure relating to Affiliate Transaction Requirements that follows is made pursuant to the PUC’s Decision and Order No. 35962, issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019 in Docket No. 2018-0065.

By submitting your application, you understand and acknowledge that, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate, said Affiliate will be required to make a one-time payment to the Company in an amount up to twenty-five percent (25%) of your base annual compensation.

In addition, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate or an Affiliate-Related Entity, for a period of one year, you cannot appear in negotiations or otherwise interact directly with the Company or work on the same matter that you worked on while with the Company.

Affiliate is defined as “any person or entity that possesses an ‘affiliate interest’ in a utility as defined by section 269-19.5, Hawaii Revised Statutes (“HRS”), including a utility’s parent holding company, except as otherwise provided by HRS section 269-19.5(h).”

Affiliate-Related Entity is defined as “a third party that provides electricity-related services in a regulated utility’s service territory that has a material financial, operational, or ownership interest with an unregulated affiliate of the utility and of whom the utility has reasonable knowledge.”

For a current list of all Affiliates and Affiliate-Related Entities, please see:

https://www.hawaiianelectric.com/about-us/key-performance-metrics/financial/affiliate-transactions

This list may be amended, updated or revised from time to time without notice.

Nearest Major Market:HonoluluNearest Secondary Market:Hawaii