At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Senior Clinical Administrative Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service. Supports the teams in meeting financial, clinical and service goals.

Schedule: This is a full-time (40 hours/week) position. The schedule is Monday through Friday, an 8-hour shift between the hours of 7:45 am to 4:30pm. The schedule will be determined by the supervisor. It may be necessary, given the business need, to work occasional overtime. It is a hybrid position in which the candidate will need to commute to the office: 1132 Bishop St. Suite 400, Honolulu, HI 96813 up to 3 times a week. Specific days of the week will be determined based on business needs.

If you reside in the state of Hawaii, you will enjoy the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:

• Act as a Subject Matter Expert for other team members

• Manage the intake of members or the admission/discharge information post notification

• Work with hospitals, clinics, facilities and the clinical team to manage requests for services

• Manage the referral process, processing incoming and outgoing referrals and prior authorizations, including intake, notification and census roles

• Resolve inquiries from members and/or providers

• Perform other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

• Medical Plan options along with participation in a Health Spending Account or a Health Saving account

• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

• 401(k) Savings Plan, Employee Stock Purchase Plan

• Education Reimbursement

• Employee Discounts

• Employee Assistance Program

• Employee Referral Bonus Program

• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

• More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher) OR 4+ years of experience working within the healthcare industry or with healthcare insurance

• 2+ years of experience analyzing and solving customer problems

• 1+ years of medical office experience

• Advanced level of proficiency with MS Word, Excel (create, edit, save documents) and Outlook (email and calendar management), and the ability to use multiple web applications

• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)

• Live in a location that can receive an approved high-speed internet connection or leverage an existing high-speed internet

• Reside on the island of Oahu

Preferred Qualifications:

• Experience working within the healthcare industry and with healthcare insurance

• Experience working in a hospital, physician's office or medical clinic setting

• Prior work at home experience

• Clerical or administrative support background

• Experience working in a call center

• Knowledge of ICD-10 and CPT codes

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

The salary range for this role is $19.86 to $38.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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