Description

Pay Rate: $14.49 per hour + tips (Cocktail Server) - $20.05 per hour (Relief Barista)

Cocktail Server:

Hilton Waikiki Beach is seeking an energetic Cocktail Server/Relief Barista to join their F&B Team serving in our Lobby and Pool Bars and Grab-and-Go Outlets! This is an excellent opportunity for someone looking for a Full Time position who has a flexible schedule.

The Cocktail Server is responsible for taking food and beverage orders; courteously and efficiently serving food and beverages to Guests in our Restaurant and collecting payments. Creates 100% guest satisfaction by providing “Can Do” attitude and genuine hospitality and by exceeding guest expectations.

Essential Duties and Responsibilities:

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate

• Performs other duties as required to provide “Can Do” attitude and genuine hospitality

• Provides food and beverage service to guests in LBLE

• Sets up lounge tables with clean menus, table tents and candles

• Provides guest with overview of menu and beverage choices

• Takes guests’ order – provides explanation of menu and upsells as appropriate 10%

• Serves and replenishes beverages 50%

• Consolidates and picks up food and beverages which have been ordered. Ensures that all necessary/appropriate condiments are served with the appropriate dishes 25%

• Clears cocktail tables throughout the dining experience using proper methods for removing dishes, glassware and silverware 20%

• Cleans tables, chairs and floor area 10%

• Assists Bartender by filling/replenishing ice bin 10%

• Is familiar with and complies with all Department of Health sanitation and food safety guidelines 100%

• Breaks down/scrapes and sorts chinaware and silverware at the soiled dish table 10%

• Assists Bartender as necessary to meet and exceed the guests’ expectations

• Completes all side work assignments according to LBLE standards 10%

• Sets up and maintains appearance of Server areas which include:

• Utensils, plates and napkins are cleaned and presentable

• Side stand full and presentable

• Menus are clean and presentable

• Able to work in an indoor environment

• Perform related duties as assigned by Manager

• Maintain compliance with all company and brand policies and procedures

Other Duties:

• Works with events in banquet space

• Assists in serving banquet spaces from lobby bar

• Other duties as assigned by Restaurant Manager or Director of F&B

  Relief Barista:

Pay Rate: $20.05/hour + tips

Are you an early bird who loves helping people get their day started with their favorite cup of Joe? Love starting your day with the aroma of coffee? The Hilton Waikiki Beach is looking for a Relief Barista/Counterperson in our M.A.C. To-Go outlet. This position serves food and beverage items to hotel and walk-in guests. To prepare costumer beverages, to handle cash and attend to all duties involved in operation of a coffee bar. May also serve alcoholic beverages and perform other tasks requested by management, in accordance to the Job Requirement Listing.

Essential Duties and Responsibilities:

• Is familiar with beverage (coffee) machine operation

• Has complete knowledge of our product line

• Must perform manual and electronic transactions that include: monies, room charges, credit card, coupons, and any hotel issued certificates 40%

• Handles cash and makes deposits according to procedures 5%

• Attends to all guests needs as requested 80%

• Is self-motivated in keeping the working area in clean condition 20%

• Restocks and keeps inventory of all products 10%

• Knows how to handle the turbo chef properly 10%

• Performs duties according to the Hawaii State Department of Health sanitation and food safety guidelines

• Maintains an attractive food display 10%

• Knows how to maintain all equipment; microwave, turbo chef, espresso machine, coffee brewer, fountain dispenser

• Keeps management informed at all times of all incidents during the shift

• Is self-empowered to correct mistakes and make the guests happy

• Keeps the counter area clean and neat

• Checks entrance area for cleanliness

• Is in charge of training all new “Barista” Team Members

• Is proactive and seeks new ways to improve the outlet

• Has a positive attitude and is willing to go the “extra mile”

• Demonstrates “Can Do” attitude

  For Cocktail Server / Relief Barista

Minimum Requirements:

• 1 year experience in a high volume bar

• 6 months barista experience

• 1 year food and beverage experience in one location in a similar environment

• 3 months customer service experience

• Must be minimum 18 years old

• High School Diploma or High School equivalency

• Relevant military experience in a comparable capacity

Licenses/Certifications:

• TB Clearance required

• Honolulu Liquor card required

• Current ServeSafe certification, desired

• Current TIPS or other Alcohol Service certification, desired

  Benefits

• Enjoy discounted hotel room stays for you and your family WORLDWIDE through the Go Hilton travel discount program• Group Health Insurance (with a paid opt-out option)• Recognition programs• Paid Vacation, Sick Leave, Holidays• 401(k) with company match• Team Member Fitness Center, and more

Hilton Waikiki Beach Resort & Spa is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to cindy.fujioka@hiltonwaikikihotel.com or call 808-921-5504 to let us know the nature of your request.

Qualifications

Skills

Required

• Customer Service: Intermediate

• Time-Management: Intermediate

• Teamwork: Advanced

Preferred

• Detail Oriented: Intermediate

Behaviors

Preferred

• Team Player: Works well as a member of a group

• Enthusiastic: Shows intense and eager enjoyment and interest

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

• Dedicated: Devoted to a task or purpose with loyalty or integrity

Education

Required

• High School or better

Licenses & Certifications

Preferred

• Alcohol Training

• ServSafe

Experience

Required

• 1 year: Food & Beverage experience in one location

• 1 year: Beverage and food service in a high volume bar.

Preferred

• 1 year: Barista Experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)