Job ID Number

R3644

Employment Type

Full time

Worksite Flexibility

Remote

Job Summary

As the Senior IT Business Systems, you will support Salesforce, particularly in Marketing and Sales processes, and ideally possess hands-on experience with Salesforce CPQ (Configure, Price, Quote).

Job Description

We are seeking a Senior IT Business Systems Analyst with a strong background in Salesforce to join our dynamic team. The ideal candidate will have proven expertise in supporting Salesforce, particularly in Marketing and Sales processes, and ideally possess hands-on experience with Salesforce CPQ (Configure, Price, Quote). This role will be full-time and on-site.

What You'll Do

• Identify and document business needs and requirements through interviews, workshops, and research

• Develop and maintain functional specifications and ensure alignment with business objectives

• Facilitate communication between stakeholders and technical teams to ensure clear understanding and successful implementation of solutions

• Analyze and improve existing processes to enhance efficiency and effectiveness

• Evaluate and recommend technological solutions that align with business goals and improve overall performance

• Collaborate with Marketing and Sales teams to understand their processes, challenges, and objectives

• Analyze business requirements and translate them into technical specifications for Salesforce solutions

• Design and document workflows, process improvements, and system enhancements to support Marketing and Sales functions

• Implement and configure Salesforce CPQ solutions, including product catalogs, pricing rules, and quoting processes

• Optimize CPQ workflows to streamline sales operations and improve quote accuracy

• Provide training and support to users on CPQ functionalities and best practices

• Lead and manage Salesforce-related projects, including system upgrades, new feature implementations, and integrations

• Coordinate with cross-functional teams, vendors, and stakeholders to ensure successful project delivery

• Monitor project progress, manage timelines, and address any issues or risks.

• Develop and maintain Salesforce reports and dashboards to provide insights into Marketing and Sales performance

• Analyze data to identify trends, opportunities, and areas for improvement

• Ensure data integrity and accuracy within the Salesforce system

• Create and maintain comprehensive documentation for Salesforce configurations, processes, and procedures

• Conduct training sessions and develop user guides to support Salesforce adoption and usage

What You'll Need

Required:

• Minimum of 5 years of experience as a Business Systems Analyst, with a focus on Salesforce

• Proven experience working with Marketing and Sales teams to support and enhance Salesforce solutions

• Strong expertise in Salesforce CPQ, including configuration, implementation, and support

• In-depth knowledge of Salesforce CRM and CPQ functionalities

• Excellent analytical and problem-solving skills, with the ability to translate business needs into technical solutions

• Strong project management skills, with experience leading and managing Salesforce projects

• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams

• Bachelor’s degree in Information Technology, Business Administration, or a related field

Preferred:

• Salesforce certifications (e.g., Salesforce Administrator, Salesforce CPQ Specialist) are highly desirable

• Experience with other Salesforce clouds (e.g., Service Cloud, Marketing Cloud) is a plus

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.