Job Information
Louisiana Department of State Civil Service IT TECHNICAL SUPPORT ANALYST 1, 2, OR 3 in Homer, Louisiana
IT TECHNICAL SUPPORT ANALYST 1, 2, OR 3
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IT TECHNICAL SUPPORT ANALYST 1, 2, OR 3
Salary
Depends on Qualifications
Location
Homer, LA
Job Type
Classified
Job Number
400-24-073
Department
DOC-Administration
Opening Date
09/25/2024
Closing Date
10/2/2024 11:59 PM Central
Description
Benefits
Questions
Supplemental Information
Louisiana Department of
Public Safety & Corrections –
Corrections Services
www.doc.louisiana.gov
DOC-ADMINISTRATION
Baton Rouge, LA
This position will be located at David Wade Correctional Center in Homer, LA
THIS POSITION WILL BE FILLED AS A PROBATIONAL APPOINTMENT
or PROMOTION OF A PERMANENT CLASSIFIED EMPLOYEE
OF LOUISIANA STATE GOVERNMENT (State Employee)
This position may be filled as:
DETAIL: The selected employee may be required to serve a trial detail prior to being permanently promoted.
PROBATIONAL APPOINTMENT: Current permanent status classified State employees may be required to accept a probational appointment, if selected.
TEMPORARY JOB APPOINTMENT: This position may be filled by temporary job appointment. If filled as a temporary job appointment, should a permanent position become available, the employee may be converted to a probational appointment.
Why work for DOC? (https://doc.louisiana.gov/about-the-dpsc/careers-in-corrections/)
Culture: DOC values and supports employees through numerous recognition programs, creating a sense of community, prioritizing internal promotional opportunities, clear communication, and professional development.
Growth: Professional growth is encouraged at DOC through numerous avenues.
Benefits: DOC offers a generous benefits package including; a defined benefit pension plan, health insurance that is also available post retirement, at least 10 paid holidays, sick and annual leave that rolls over from year to year, paid or time off accrued for hours worked over 40 per week, a deferred compensation plan, a flexible benefits plan, alternate work schedules, work from home, etc. Alternative work schedules including 4/10’s or work from home MAY be an available benefit for certain positions upon meeting the policy requirements.
Exams and License Requirements
No Civil Service Test Score is required in order to be considered for this vacancy.
Any degree, certificate, special license, or DD-214 must be verified by official documentation prior to hire.
Any qualifying experience that is based on college credit/college hours should have an accompanying transcript for verification.
Failure to provide your qualifying work experience may result in your application not being considered.
SALARY DEPENDENS ON LEVEL OF EXPERIENCE
As part of a Career Progression Group, vacancies may be filled from this recruitment as a IT Technical Support Analyst 1, 2, or 3 depending on the level of experience of the selected applicant(s).
The maximum salary for the IT Technical Support Analyst 3 is $96,325.00 annually.
Please refer to the ‘Job Specifications’ tab located at the top of the LA Careers ‘Current Job Opportunities’ page of the Civil Service website for specific information on salary ranges, minimum qualifications and job concepts for each level.
To apply for this vacancy , click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities.
REVIEW YOUR APPLICATION TO MAKE SURE IT IS CURRENT.
IMPORTANT: In the supplemental questions section,applicants must authorizethe HR Office of DPS&C-Corrections Services to contact prior employers to check references under thePrison Rape Elimination Act (PREA),to be considered for employment, by answering ‘YES’ to the PREA question.
Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.
There is no guarantee that everyone who applies to this posting will be interviewed. The hiring supervisor/manager has90 days from the closing dateof the announcement to make a hiring decision. Specific information about this job will be provided to you in the interview process, should you be selected.
Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
This Agency is a Drug Free Workplace.
To view and apply to any of our other postings we currently have available, click HERE.
The Louisiana Department of Public Safety and Corrections - Corrections Services is an Equal Opportunity Employer and does not discriminate based on any non-merit factor including disability.
For further information about this vacancy contact:
Megan Coco
Human Resources Department
HeadquartersPEEmployees@la.gov
Minimum Qualifications
MINIMUM QUALIFICATIONS:
A baccalaureate degree plus one year of experience in information technology.
SUBSTITUTIONS:
An associate’s degree in information technology will substitute for the baccalaureate degree.
Two years of experience or training in information technology will substitute for the baccalaureate degree. Candidates without a baccalaureate degree may combine experience or training in information technology and college credit to substitute for the required baccalaureate degree as follows:
30 to 59 semester hours credit will substitute for six months of experience or training in information technology towards the baccalaureate degree.
60 to 89 semester hours credit will substitute for one year of experience or training in information technology towards the baccalaureate degree.
90 or more semester hours credit will substitute for one year and six months of experience or training in information technology towards the
baccalaureate degree.
A maximum of 90 semester hours may be combined with experience or training in information technology to substitute for the baccalaureate
degree.
Six years of full-time work experience in any field may be substituted for the required baccalaureate degree. Candidates without a baccalaureate degree may combine work experience in any field and college credit to substitute for the baccalaureate degree as follows:
30 to 59 semester hours credit will substitute for one year of experience towards the baccalaureate degree.
60 to 89 semester hours credit will substitute for two years of experience towards the baccalaureate degree.
90 to 119 semester hours credit will substitute for three years of experience towards the baccalaureate degree.
120 or more semester hours credit will substitute for four years of experience towards the baccalaureate degree.
A maximum of 120 semester hours may be combined with experience to substitute for the baccalaureate degree.
A baccalaureate degree with twenty-four semester hours in computer science, management information systems (MIS), quantitative business analysis--computer science, electrical engineering, information systems and decision sciences, computer engineering, mathematics, telecommunications, or computer information systems will substitute for up to one year of required experience.
A master's degree will substitute for up to one year of the required experience.
NOTE:
Multiple specialized degrees and/or master's degrees will substitute for a maximum of one year of required experience.
NOTE:
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.
NOTE:
Any college hours or degree must be from an accredited college or university.
Job Concepts
FUNCTION OF WORK:
To provide analyses relative to technical support activities that are outside of the scope of the Office of Technology Services.
LEVEL OF WORK:
Entry.
SUPERVISION RECEIVED:
Close from an IT Supervisor or IT Manager. Other reporting relationships may be approved by SCS.
SUPERVISION EXERCISED:
May provide guidance to lower-level personnel.
LOCATION OF WORK:
State agencies with information technology functions that are outside of the scope of the Office of Technology Services.
JOB DISTINCTIONS:
Differs from other information technology jobs by the presence of tasks relative to technical support activities that are outside of the scope of the Office of Technology Services.
Differs from IT Technical Support Analyst 2 by the absence of experienced-level tasks relative to technical support activities that are outside of the scope of the Office of Technology Services.
Examples of Work
EXAMPLES BELOW ARE A BRIEF SAMPLE OF COMMON DUTIES ASSOCIATED WITH THIS JOB TITLE. NOT ALL POSSIBLE TASKS ARE INCLUDED.
Performs a variety of technical support activities that may include end user support, networking support, database infrastructure support, applications support, etc.
Performs configuration, troubleshooting, etc. using standardized procedures for information technology hardware and/or software.
Provides remote and/or onsite support to resolve technical support requests. Provides technical support for PC desktops, laptops, tablets, cellular phones and other state-issued technical equipment.
Sets up new devices and resolves issues using standardized procedures. Refers complex issues to higher-level technical support professionals as needed.
Assists in maintaining inventory of information technology assets by running and reviewing reports, preparing requisitions, and coordinating deliveries. May also scan service tags of equipment, enter data in the asset management system and participate in onsite validation of property.
Performs network and application performance monitoring; resolves problems using standardized procedures.
Updates statuses of technical support work orders in the appropriate system(s).Assists in training end users on supported technologies; may also provide training to lower-level information technology associates as needed.
Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.
As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:
Insurance Coverage More information can be found at https://info.groupbenefits.org/
Parental Leave– Up to six weeks paid parental leave
More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx
Holidays and Leave – State employees receive the following paid holidays each year:
New Year's Day
Martin Luther King, Jr. Day,
Mardi Gras,
Good Friday,
Memorial Day,
Independence Day,
Labor Day,
Veteran's Day,
Thanksgiving Day and Christmas Day.
* Additional holidays may be proclaimed by the Governor
State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.
Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):
Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your_Retirement_System.mp4) to give you more detailed information about their system
Teacher's Retirement System of Louisiana (www.trsl.org),
Louisiana School Employees Retirement System (www.lsers.net), among others
01
Are you currently a permanent classified employee of Louisiana State Government (STATE EMPLOYEE)?
Yes
No
02
Do you possess a baccalaureate degree with twenty-four semester hours in computer science, management information systems (MIS), quantitative business analysis--computer science, electrical engineering, information systems and decision sciences, computer engineering, mathematics, telecommunications, or computer information systems?
Yes
No
03
If you answered "yes" to the previous question, please type each course name, semester hours earned, and the accredited university. If you answered "no", type N/A. Example: Acct 2001 - Introductory Financial Accounting - 3 hrs - LSU
04
If you have previous employment in a community confinement center, jail, lockup or prison, the Prison Rape Elimination Act (PREA) requires Corrections Human Resources to contact those employers prior to hiring any applicant for information on substantiated allegations of sexual abuse or any resignation during a pending investigation of an allegation of sexual abuse. Do you authorize the Human Resources Office of the Department of Public Safety and Corrections, Corrections Services, to contact any of your prior employers, whether listed on your employment application or not, to ascertain information required by the Prison Rape Elimination Act, Part 115 of Title 28 of the Code of Federal Regulations? I understand that prior to any offer of employment by the Department of Public Safety and Corrections that such information must be obtained. IMPORTANT: I also understand that if I do not authorize such contact, I will not be eligible for employment with the Department of Public Safety and Corrections. Should I be appointed from this announcement, I also understand that this authorization will remain valid for the duration of my employment with the Department of Public Safety and Corrections. Questions should be directed to Human Resources as noted in the Supplemental Information section of this job posting.
Yes, I understand. You may contact my employers, past or present.
No. Do not contact my employers, past or present, and DO NOT CONSIDER ME as a candidate for employment.
05
How did you hear about this position?
Civil Service Website or social media
Recruitment Event
Newspaper Ad
DOC Website
DOC Employee Referral
LinkedIn
Indeed
ZipRecruiter
Glassdoor
Monster
Facebook/Instragram
Twitter
Other
Required Question
Agency
State of Louisiana
Address
For agency contact information, please refer to
the supplemental information above.
Louisiana State Civil Service, Louisiana, 70802
Phone
(866) 783-5462
Website
http://agency.governmentjobs.com/louisiana/default.cfm
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