The Veterans Home at Holyoke is seeking an engaging, detail-oriented and highly organized individual to join the Veterans Home in Holyoke as a Ward Clerk. This is a full-time position providing compassionate, Veteran-focused, superior customer service; all while contributing towards our mission of providing Care with Honor and Dignity to our state’s Veterans and their loved ones. /_Duties and Responsibilities (these duties are a general summary and not all inclusive):_/ * Maintain and update files/records of Veteran residents to include services received, personnel information, supply inventories, and equipment repairs. * Maintain format of medical records per the Home’s guidelines, which includes keeping the nursing staff informed of lab work, tests received, and appointment dates. * Assist with admitting, discharging and transferring Veterans by communicating with involved parties and departments. * Schedule and/or refer Veterans to appropriate medical services, lab tests, clinic visits, appointments, etc., as directed. * Receive and distribute mail, message, and information (including information that is sensitive in nature). * Receive and direct visitors, answer and screen telephone calls, provide information as needed. * File and retrieve materials such as correspondence, reports, applications, etc. in accordance with prescribed system. / _Schedule_:/ * This is a full-time position working 7:00 am – 3:00 pm, Monday through Friday /_Required Qualifications_:/ * Effective verbal and written communication skills. * Ability to maintain accurate records. * Ability to work well in a team environment. /_Preferred Qualifications_:/ * Excellent time management skills; ability to prioritize and multi-task. * Resourcefulness; ability to get tasks done through creative thinking, multi-tasking and exploring options. * Knowledge of medical terminology. * Incredible attention to detail, and ability to anticipate needs and complete important and scheduled tasks. /_About the Veterans Home at Holyoke:_/ The Veterans Home at Holyoke is a state-funded, fully accredited health care facility that offers veterans quality health care, including full-time residential accommodations, and provides educational and social services for Veterans in the Commonwealth. The Veterans Home is staffed by approximately 350 administrators, clinicians, nurses, certified nursing assistants, skilled trade, dietary staff, housekeeping staff, contractors, consultants and general administrative personnel. The tradition of service to the veterans of Massachusetts is surpassed only by a continued commitment to excellence in care for those who are in need now and in the future. Our mission is to provide “Care with Dignity, Honor, and Respect” to our Veterans. Learn more about our important work:http://www.mass.gov/hly /_Total Compensation_/_:_ As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve - but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including: * 75% state paid medical insurance premium * Reasonable Dental and Vision Plans * Flexible Spending Account and Dependent Care Assistance programs * Low cost basic and optional life insurance * Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan * 12 paid holidays per year and competitive Sick, Vacation and Personal Time * Tuition Benefit for employee and spouse at state colleges and universities * Short-Term Disability and Extended Illness program participation options * Incentive-based Wellness Programs * Professional Development and Continuing Education opportunities * Qualified Employer for Public Service Student Loan Forgiveness Program /_Pre-Hire Process:_/ A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website. First consideration will be given to those applicants that apply within the first 14 days. Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in office work, or (B) an equivalent combination of the required experience and the substitutions below: I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience. * II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience. * III. A diploma for completion of a one year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum or one year of the required experience. * IV. A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for the required experience.* * Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed. Executive Order #595:As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. Job: Administrative Services* *Organization: Holyoke Veterans Home *Title: *Ward Clerk * Location: *Massachusetts-Holyoke-110 Cherry Street Requisition ID: 240009FY