Now Hiring Transit Service Manager for HTVMC

Lower Hudson Link Line -Transdev Services, Inc.

About Transdev:

Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities. For more information, please visit our website at www.transdevna.com

Position Overview:

seeking an experienced Transit Service Manager to manage the Command Center at the Hudson Valley Transit Management Center (HVTMC). The ideal candidate will coordinate and disseminate information to Command Center Coordinators, Operators, Service Quality Supervisors (SQS) and other pertinent staff involved in helping to provide on-time service of buses on routes. In addition, the Transit Service Manager uses a GPS CAD/AVL system to proactively manage the day-to-day on the road operations of transit service delivered by Transdev. Come join the largest private-sector operator of public transportation in North America - one that cares about its employees, passengers, and their communities.

Main Responsibilities:

● Provides verbal direction to Bus Operators, verbal assistance to SQS’s and others.

● Pro-actively intervenes, using all available resources, to ensure that the safest high-quality

service is provided.

● Collaborates with the local Transdev operating divisions and the Client regarding; service

interruptions, on time performance issues, detours, bus stop concerns, lost & found items,

service capacity and other needs.

● Makes documentation in various data base systems, information on service incidents

including accidents, medical/first responder, mechanical defects/road calls, full & passing

events, etc.

● Documents and refers disciplinary actions to SQS’s as directed by the General Manager and

Assistant General Manager to include verbal counseling, written counseling, written work rule

violation notices, etc.

● Resolves disputes and concerns raised by employees.

● Other documentation: Payroll for Coordinators, OTP Report, Road Call Consolidation report

(daily), Staff Meeting notes representing the Command Center and LHTL daily operating

information.

Qualifications:

● Degree preferred in transportation, business, or logistics preferred.

● 3+ years management experience in heavy radio or high volume dispatch required.

● 3+ years experience in a transit environment preferred.

● 3+ years previous management experience.

● Proficiency experience in computer databases and MS Word software required.

● Must be able to work on multiple tasks simultaneously.

● Must be able to communicate instructions and directions in an extremely busy environment.

● Ability to quickly analyze a situation and provide an effective solution is essential.

● Ability to work under pressure and always maintain professionalism.

● Knowledge of or ability to learn service area.

● Knowledge of or ability to learn working systems of motor coaches a must.

● Strong interpersonal skills.

● Knowledge of two-way radio system is essential.

● Ability to interact professionally with internal and external customer on all levels and be able

to work well with diverse groups.

● Excellent verbal and written communication skills.

● Must have exceptional customer service and follow up skills.

● Ability to prioritize work and meet budgeted required staffing metrics.

● Must be able to pass an FBI background check

● Travel requirement (as a percent): <5% for occasional meetings.

Why Work for Us?

$75,000 annually! Paid health benefits! Paid time off, Holiday pay, 401(k)! Annual increases based on performance! Tuition reimbursement! Career advancement opportunities! Being appreciated as a valuable member of a great team!

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; able to pass a drug screen.

California applicants:Please Click Here for CA Employee Privacy Policy.

Job Category: Call Center / Dispatch / Reservationist / Scheduler

Job Type: Full Time

Req ID: 2298

Pay Group: 00J

Cost Center: 164

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.