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US Tech Solutions Customer service Representive-Funding (Tier II) in Highland Hills, Ohio

JOB DESCRIPTION

GENERAL PURPOSE

This position provides back office support to client base. This includes, but is not limited to, payroll and billing processes.

Specific Responsibilities

Duties are listed based on the estimated % of time. Other responsibilities may be assigned.

Responsibilities

Verifies all data has been entered in order to process client payroll and billing timely and accurately

Timely and professional response to customers enquiries.

New customer set up and data entry.

Accurate maintenance of all customer databases. This includes client payroll data and billing data.

Updates customer folders with changes to reflect current week's payroll and billing instructions.

Processes credits/rebills.

Assists clients in developing effective processes for reporting their payroll and billing information accurately and timely as needed.

Provides repeat training or answer lower level technical questions regarding software usage of payroll and billing platform.

Timely transmission of accounting and payments reports such as wires, ACH, and A/R credits/debits.

Promptly notify management of problem areas.

Live the * Values

Act with uncompromising integrity.

Provide outstanding service and build trusted relationships.

Drive innovation in our products and services and continually improve our processes.

Work in partnership and support each other.

Be personally accountable and deliver on commitments.

Treat each other with respect and dignity.

REQUIREMENTS

Consideration may be given to a candidate with a degree in lieu of experience

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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