Customer Service Supervisor

Location : HIAWATHA, IA, United States

Job Family : Customer Service

Job Type : Regular

Posted : Mar 18, 2025

Job ID : 55722

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Job Description

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Job Description: Cust Serv Supv

Salary Grade: 08 Exempt

Position Summary:

The Customer Service Supervisor is responsible for strategic oversight of OEM customer service operations at Hiawatha. The position will interact on a daily basis with customers, operations, logistics, and sales staff to effectively meet customer service standards and support Parker’s strategic initiatives.

Scope/ Supervision and Interaction:

The position will directly report to the PSC Customer Service Manager and supervises related customer service personnel.

Essential Functions:

Supervise the daily customer service department workflow to ensure customers are serviced in a satisfying manner, and company goals are met.

Intervene in and directly manage challenging customer situations through research, direct communication, and any other means necessary to resolve outstanding issues.

Qualifications:

Parker considers this position safety-sensitive and therefore pre-employment testing for cannabis will be required as a condition of hire. See drug test section of job posting for more information.

-Minimum of 3 - 5 years experience in a supervisorial role within customer service

-4-year college degree in business or related discipline

-Possess analytical and technical skills required to understand business practices and processes.

-Must possess advanced computer skills and understand electronic processing.

-Excellent written, verbal, and interpersonal communication skills for effective interface with all internal and external contacts.

Additional Comments:

The essential functions have been provided as example of the type of work performed by employees assigned to this job classification. The company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an inclusive list of duties and responsibilities. It is intended to describe the general nature of the position.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. Legal authorization to work in the U.S. is required for all positions, and certain positions may require specific types of legal work authorizations. Minority/Female/Disability/Veteran/VEVRAA Federal Contractor.

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to http://www.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf or

http://www1.eeoc.gov/employers/upload/eeoc_gina_supplement.pdf

Benefits/Wages

Pay: Min: $69,894 – Max: $116,607

Benefits:

• Health, Dental and Vision insurance

• Life insurance

• STD, LTD

• Paid Parental Leave

• Paid Vacation (10 days) and Paid Sick Leave (5 days) start the first of the year. Proration for new hires, based on month of start date. Exempt team members start with 15 days of PTO, rather than vacation vs. sick leave.

• Sick time (accrued 1 hour per 30 hours worked –max of 5 days unless otherwise stated by law)

• 13 paid holidays per year (10 scheduled and 3 floaters)

• 401K with match

• Company Paid Pension Plan

• Profit Sharing

• Employee Assistance Program

• Computer Purchase Assistance

• Tuition Assistance

  Parker is committed to providing team members an Empowered, Inclusive and Values driven work environment that encourages learning and personal growth. We would love to have YOU on our TEAM! APPLY TODAY!!

  Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.

  Drug-Free Workplace

  In accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free

  workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.