Position: Financial Care Specialist

Location: 15001 NW 79 CT Miami Lakes, FL 33016

Terms: Full-time

Pay: $17/hr.

Join Team Alorica

At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within!

But that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work.

Job Summary

As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.

Responsibilities

• Assist incoming calls from customers regarding various services including but not limited to credit/debit card issues, account balances, fund transfers, check deposits and transaction disputes

• Adhere to call disclosure and verification processes

• Continually maintain working knowledge of company products, services, and promotions

• Document call-related information for auditing and reporting purposes

• Maintain and update customer information as necessary and accurately

• Upsell current customers on new or enhanced services

• Investigate account-related issues and determine appropriate actions to achieve resolution

• Coordinate effectively with other departments as needed to resolve customer issues

• Meet & exceed individual and term-based performance targets, including call handling time, customer satisfaction and first-call resolution rates.

Qualifications

• High School Diploma or GED

• Customer Service Experience with a minimum of 6 months to one year

• Call Center experience is preferred

• Experience in Financial services or related field a plus

• Strong Computer Navigation Skills – up to 14 navigational systems/pages may be used

• Familiarity with MS Office applications (Word, Excel)

• Excellent Oral and written communication skills

• Exceptional listening/comprehension skills

• Professional, friendly, positive, and enthusiastic telephone manner with a very strong focus on providing exceptional customer experience

• Ability to adapt to a fast-paced and dynamic work environment

• Customer oriented

• Flexibility with Schedule and hours of operations

Work Environment

• Regular work performed in a climate-controlled, call-center environment

• Ongoing usage of phone and computer systems

Physical Demands

• Constant sedentary work

Benefits

• Health, dental, and vision coverage/HSA

• PTO

• Optional daily pay or weekly pay

• 401K retirement plan

• Leadership programs

• Paid training and tuition reimbursement

• Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies

• Employee assistance program

• Additional voluntary benefits

Next Steps

1. Place an application

2. Complete your online assessment

3. Our team will review your application

4. If selected to move forward, our team will follow up directly

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.

Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.