Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Cleared Escort Program is the ADC Global resource provider to Infrastructure, Operations and Services teams for our ADC regions. The Program Coordinators' portfolio is customer centric, supporting new and existing regions.

The ADC Cleared Escort Program is looking for a detail-oriented, experienced and professional Program Manager. You will support an internal service, providing construction and operations security escorts to ensure our work meets stringent U.S. government regulations for access and security. You will manage cleared security resources across a geographically dispersed and global program. You will work with multiple partners across a matrixed organization to understand their use of uncleared labor. You will help define the right cleared escorting support to meet their needs. You will work with escort vendors to procure and then manage a central pool of escorting resources, aligned to that demand, making sure each team has the resources they need, when they need them. You will oversee the training and performance of the security escorts.

This position requires that the candidate selected be a U.S. Citizen.

Key job responsibilities

AWS Customer Management: Manage customer demand, including forecasting and utilization of resources to meet customer needs. Drive customer adherence to program processes through effective engagement and training.

Resource Management: Oversee resource prioritization and scheduling, ensuring efficient utilization and timely delivery. Provide escalation reporting and management. Provide escort, clearance processing, training and delivery.

Communications Management: Effectively engage with stakeholders, AWS Customers, and vendors to manage expectations, align on priorities, and facilitate solutions.

Interact with stakeholders to define and deliver solutions, establish standard processes and quality experiences. Work with the AWS teams to improve planning and resource use efficiency.

Provide detailed analysis and recommendations to achieve target metrics, including identifying and communicating potential risks and obstacles, and providing corrective action plans.

Reporting: Deliver comprehensive financial, business analytics, and voice of the customer reporting to provide visibility and insights for decision-making.

A day in the life

Partner with all ADC infrastructure and service Technical Infrastructure Program Managers and Project Managers to capture the escort requirements across the lifecycle of the region. Work directly with cleared escort vendors, ADC personnel security partners and the Federal Delivery Organization to procure, clear, onboard/train, schedule and deliver the resource to customers. Maintain routine communication with stakeholders for daily escort utilization. Measure, assess and report out program analytics and voice of the customer feedback in support of business reviews.

About the team

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

We are open to hiring candidates to work out of one of the following locations:

Arlington, VA, USA | Herndon, VA, USA

Basic Qualifications

• 3+ years of program or project management experience

• 3+ years of defining and implementing process improvement initiatives using data and metrics experience

• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

• Experience using data and metrics to determine and drive improvements

• Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience

• 3+ years of driving process improvements experience

• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

• Experience building processes, project management, and schedules

• Bachelor's degree in business, engineering, operations, supply chain, transportation logistics

• 4+ years of program or project management experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.