Description:

Client is one of the fastest growing independent insurance brokerages in the United States. We pride ourselves on building meaningful partnerships that challenge the status quo while focusing on integrity, respect and transparency. Supporting our national network of entrepreneurs by providing them world-class support is our number one priority.

As an IT Support Technician with our company, your mission will be to support the operations of the company’s technology platform, internal customer support, and ensuring adherence to the security/governance processes set forth by leadership. This role requires strong communication, technical skills and functional knowledge of IT best practices.

This role will be located in Hermiston, Oregon. Ability to work remotely and be onsite as needed at one of clients largest partners on the West Coast, Simmons Partner Network. This person will be supporting Simmons Partner Network and their satellite locations and they will also be helping with West Coast tickets. This will include supporting Executives that can be tough to deal with. Must be able to handle dealing with these types of end users.

Roles and Responsibilities

• Provides first line investigation and diagnosis of end user computing issues delivered via Service Desk Ticketing System.

• Responds to a broad range of service requests for IT support and taking action to fulfill requests or provide resolution.

• Identify and diagnose issues and problems to prevent reoccurrence.

• Provides excellent customer service to problem resolution within established SLAs.

• Establishes strong working relationships with internal and external customers, ensuring customer satisfaction by responding to all service requests in a timely and professional manner.

• Contributes to Service Desk Knowledgebase.

• Identifies problems that may be affecting the enterprise and escalate when appropriate.

• Escalate, if needed, unresolved issues to a higher level of support.

• Monitor issues from start to resolution.

• This description is not meant to be all-inclusive and may be expanded or changed at the discretion of our leadership team to align with our goals.

Skills:

Microsoft, Office 365, Windows 10, Exchange Online, Active directory, Mac OS, VoIP

Top Skills Details:

Microsoft, Office 365, Windows 10,Exchange Online, Active directory

Additional Skills & Qualifications:

Competencies

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/or Experience

• Bachelor’s Degree with an emphasis on Information Technology strongly preferred, but not required, given they have proven experience.

• 2+ years of Service Desk experience within a complex IT environment.

Requisite Skills

• Experience with using a Service Desk Ticketing System, triaging computer related issues, and taking the appropriate action.

• Experience in the creation and management of user accounts in Azure AD, Microsoft 365, and Exchange Online.

• Strong experience with the Windows 10 operating system and Microsoft 365; experience with Mac OS is a plus.

• Experience with Bridge VOIP phone system is a plus.

• Strong communication, writing, and documentation skills for contribution to the Service Desk Knowledgebase.

• Technical understanding of DNS, DHCP, AD, Print Management, Group Policy, SMTP, TCP/IP networking concepts and various associated technologies and platforms.

• Exceptional communication skills while troubleshooting technical problems and escalations in order to provide superior customer service.

• Industry recognized certifications preferred.

Experience Level:

Intermediate Level

Eligibility requirements apply to some benefits and may depend on your job classification

and length of employment. Benefits are subject to change and may be subject to

specific elections, plan, or program terms.  If eligible, the benefits

available for this temporary role may include the following:

▪ Medical, dental & vision

▪ Critical Illness, Accident, and Hospital

▪ 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

▪ Life Insurance (Voluntary Life & AD&D for the employee and dependents)

▪ Short and long-term disability

▪ Health Spending Account (HSA)

▪ Transportation benefits

▪ Employee Assistance Program

▪ Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.