Responsible for supporting hardware and software on IT computer related devices for Wells Enterprises employees. Under general supervision, perform analysis and assists in a variety of service desk activities. Equipment supported includes, but is not limited to, PCs, tablets, mobile phones, plant vehicle and handheld equipment, and printers.

• Provide support to end users via multiple methods such as telephone, email, or in person for incident resolution; guide end users through troubleshooting procedures; develop troubleshooting documents for the service desk; provide technical assistance in setup, installation and configuration of hardware and software.

• Resolve more complex incidents which require detailed systems and applications knowledge.

• Performs upgrades to hardware and software. Deploy new hardware and software in compliance with internal controls, policies and standards.

• Resolve incidents escalated from level 1. Recognize and escalate more difficult incidents to Level 3 or 4 support.

Requisition ID : 2208250