POSITION:

Relationship Manager

SCHEDULE: Permanent, Full-time

SALARY: $46,800 to $53,000 per year + benefits

LOCATION: Henderson, NV

SUMMARY:

To provide resolutions for customer queries/issues and personalize each interaction through the use of multiple communication channels.

TO APPLY:

Direct Link:Relationship Manager at Barclays

Career Page:Barclays Careers

Please note, employers may close jobs on the website at any time.

MIMIMUM REQUIREMENTS:

• Weekend availability
• Good communication skills
• Analytical and Critical thinking skills
• Flexibility (Overtime availability)
• Some other highly valued skills may include:
• Bilingual skills
• Contact center working experience
• Microsoft Office experience
• You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

JOB DESCRIPTION:

Accountabilities

• Collaboration across multiple digital channels to personalize each interaction with a customer.
• Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support.
• Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.
• Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time.
• Support teams within the business operations function as needed, including risk management, compliance and collections.
• Comply with all regulatory requirements and internal policies related to customer care.
• To provide resolutions for customer queries/issues and personalize each interaction through the use of multiple communication channels.

Analyst Expectations

To meet the needs of stakeholders/ customers through operational excellence and customer service

Perform prescribed activities in a timely manner and to a high standard

No people leadership roles at this grade.

Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members.

Identify escalation of policy breaches as required.

Take responsibility for customer service and operational execution tasks.

Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.

Gain and maintain an unde