Consultant, Customer Success

Date: Sep 3, 2024

Location:

Henderson, NV, US, 89052

Global Industrial

Corporate Overview

For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.

We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.

Key Responsibilities

This position supports the customer experience. Our ACE strategy places the customer at the center of our focus. As customers need products and materials to run their business, they need customer support to meet and exceed their expectations. This position supports the sales activities within a specific sales branch or region.

Responsibilities:

• Provides customer support by covering account packages for the assigned branch.

o Entering and processing quotes, orders, POs

o Emailing/Calling customers as needed

o Handing any customer service issues

o Resolving deal desk and shipping requests

o Escalating issues from customers to the appropriate internal department

• Answers requests from the AM inbox and industrial sales inbox (and other routed inboxes).

• Routes any expedited requests to the appropriate team.

• Researches customer accounts to help create new contacts.

• Answers inbound calls and email inquiries from customers.

• Works in a team environment to support the customer experience.

Competencies and skills

• 2- 3 years sales support experience.

• Must be able to work in office in hybrid role (4 in; 1 out)

• Solid, proven understanding of CRM system, preferably Salesforce.

• Must be self-motivated, resourceful, and able to work independently.

• Excellent PC skills required in MS Word and Outlook.

• Demonstration of strong interpersonal, written, and verbal communication skills.

• Ability to organize, prioritize, work in a fast-paced environment with an eye toward error-free work.

• Must maintain confidentiality.

EEO/AA Statement

Global Industrial provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.