Job Title: Main Office Assistant/Customer Recover Specialist

Location: 100 Beauvais Ave. Suite B-1 Lafayette, La 70507

Job Type: Full-Time (Entry-Level)

Company: Marks Management McDonald’s (9 restaurant organization)

About Us: Join our dynamic team at Marks Management McDonald’s, where we pride ourselves on providing exceptional service and maintaining a positive work environment. We are seeking a highly organized and detail-oriented Office Assistant to support our daily operations and contribute to our overall success.

Job Responsibilities:

Daily Tasks:

• Manage voicemails and emails, ensuring prompt and professional responses.

• Handle customer recovery by contacting customers, sending follow-up letters, and logging complaints.

• Assist with onboarding processes and applicant management for multiple McDonald’s restaurants.

• Complete and verify I9 forms and ensure accurate record-keeping.

• Maintain office tidiness, manage inventory, and handle general office duties.

Weekly Tasks:

• Coordinate employee recognition programs, including printing reports, compiling lists, and distributing rewards.

• Assist with employee store redemption tasks, including processing uniform requests and updating spreadsheets.

• Organize and file HR documents by category and store.

• Support orientation processes, including preparing packets and managing logistics.

• Conduct follow-ups with newly trained employees and compile feedback.

• Update various training and compliance spreadsheets.

Monthly Tasks:

• Manage end-of-month tasks, including processing returned uniforms and verifying documents.

• Coordinate Employee Appreciation Day activities, including creating announcements and recognition certificates.

• Maintain and update supply lists for stores and the office.

• Ensure stock levels of uniforms and other essential items are maintained.

• Handle laundry tasks, including checking and processing returned uniforms.

Qualifications:

• High school diploma or equivalent; additional qualifications in Office Administration are a plus.

• Proven experience as an Office Assistant or in a similar role.

• Proficient in MS Office (Word, Excel, Outlook) and familiar with office management software.

• Excellent organizational and multitasking abilities.

• Strong communication skills and attention to detail.

• Ability to work independently and as part of a team.

What We Offer:

• Competitive pay and benefits package.

• 401k plus matching

• Archways to Opportunities (college tuition)

• Employee National Discount

• Opportunities for professional growth and development.

• A supportive and collaborative work environment.

• Employee recognition programs and events.

Marks Management McDonald’s is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requsition ID: PDXMC97CC38C7-CFB5-4BD6-9D42-32F4C2208D0C_66734

McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact recruiting.supportteam@us.mcd.com if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying.

McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.

McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact supportteam@us.mcd.comsupportteam@us.mcd.com. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches.