Our Sr Quality Assurance Manager oversees and manages the quality assurance department. This role involves implementing and maintaining quality standards, procedures, and initiatives to ensure the reliability and excellence standards meets company and client standards of telecom products and services. Responsibilities include conducting audits, inspections, and assessments to monitor compliance and identify areas for improvement. The Sr QA Manager collaborates closely with various teams to resolve quality issues, implement corrective actions, and drive continuous quality improvement.

In order to perform this job, you must demonstrate, either by training or experience:

• Oversight of OSP audits to evaluate quality of work is meeting standards

• Interpretation of specifications and action to establish a process to meet customer needs

• Constant collection of audits to analyze and determine quality of work

• Assurance of quality by setting standards to repair gigs within a given time period

• Verification that all processes are conforming to establish quality standards and required customer specifications

• Investigations and remediation of customer complaints in conjunction with the PM and local field team

• Document and implement inspection criteria and procedures

• Assist and implement quality control training at field offices

Responsibilities:

• Supervise, develop, and provide leadership to employees and supervisors of an assigned area, department, or project(s).

• Review tasks and reports to ensure accuracy, completeness, and compliance.

• Develop processes to ensure completion of tasks in support of an assigned area, department, or project(s).

• Communicate with employees, contractors, vendors, and/or customers to assist an assigned area, department, or project(s).

Qualifications:

• Bachelor's Degree in a related field or 5 years of related work experience.

• Previous supervisory and/or managerial experience.

• Project management skills including planning, organizing, and coordinating tasks.

• Authorized to work in the United States.

• Successful completion of pre-employment drug screen, background, and motor vehicle record check.

What you'll get…

• Employee Assistance Program (EAP) at no additional cost

• Medical Plans

• Including:

• Telehealth

• Surgery Plus

• Mental Health Care

• Prescription Plans

• PPO and HD options

• Dental and Vision Plans

• Flexible Spending Accounts and self-contributed HAS

• Education/Tuition Reimbursement

• Short and Long Term Disability

• Provided Life Insurance and AD&D

• 401k Retirement Savings w/ Company Match

• Stock Purchase Plan

• Company Discounts

• Legal Insurance

• Paid Time Off and Holidays

• Paid Family Leave

• Company vehicle and gas card ( Depending on job function)

Who we are…

We are a company united in our vision of connecting America. Our culture is grounded in and shaped by our values. These values act as our behavioral compass and guide how we interact with each other, our customers, and the communities in which we operate. Across our teams, we strive to treat each other with respect, value different perspectives and experiences, keep our and others' safety top of mind, and uphold the highest ethical standards. Our company supplies the single most critical resource telecom service providers need: skilled people.

We serve the nation in 46 states and are unparalleled in scope and scale. Our talented workforce of over 2,000 employees provides a wide array of specialty services including construction, engineering, underground facility locating, fulfillment, and program management.

We provide opportunities for our people to learn and develop the skills and knowledge to be successful in their current role as well as to prepare them for future growth within the company. Join us!

EEO:

Our Company is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind including, based on disability and protected veteran status. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws.

The Company also prohibits harassment of applicants or employees based on any of these protected categories. It is also the Company's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. Please visit the following URL to view the EEO is the Law poster and the Supplement. ( https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm )

The Company also does not consider criminal convictions to be an absolute bar to employment and will consider qualified applicants with criminal histories.

Applicants applying for positions in Illinois are not required to disclose arrests or sealed or expunged records of convictions.