About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

Legal Statement

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

The Role

Access Planning at Lumen is a forward-looking, proactive business management domain that maintains control and manages intrinsic risk associated with a multi-billion-dollar annual Network Expense (NetEx) liability. The principle goal of the Access Planning team is to maintain an efficient network that enables revenue while maximizing profit, margin and cash flow. Access Planning utilizes an array of techniques to deliver on this goal.

The Manager position is primarily focused on the “Direct Expense” Customer Requests. This leader will manage, lead, mentor, and inspire a team of planners who works closely with Sales, Sales Engineers, POM and other Lumen groups to provide timely and cost effective design cost to grow Lumen's customer base and network. The position requires exceptional interpersonal skills, verbal and written communication skills, a high comfort level with dynamically shifting priorities, and a curiosity and willingness to not only solve business problems but identify new business opportunities to drive profit margin and cash flow. This position includes regular communication and interaction with multiple layers of Lumen up to and including the Senior Vice President layer.

Location

This is a work from home position within the U.S.

The Main Responsibilities

• Build and maintain a high-performance team:

• Hire and retain talent in the correct roles

• Set team and direct report performance management goals, monitor progress, and provide monthly feedback

• Delegate and hold direct reports accountable

• Empower direct reports to make decisions, act, and take appropriate risk

• Exemplify Lumen’s Unifying Principles (Fairness, Honesty & Integrity, Commitment to Excellence, Positive Attitude, Respect, Faith, and Perseverance)

• Manage internal expectations across financial and operational activities. This includes but is not limited to providing deals within SLA timeframes and providing the most efficient and low cost network designs.

• Collaborate with peers, partners, and stakeholders to refine and enhance existing process and/or develop new processes to deliver on business objectives

• Act as liaison between business and IT business partners regarding tool development/enhancement

• Collect, organize, and analyze data to assess operational process and financial performance

• Collaborate with Access Planning leadership to develop new opportunities to optimize the network, enable revenue, and maximize cash flow

• Prepare and present briefing materials for consumption by senior leadership up to the Senior Vice President layer

• Collaborate directly with Lumen sales teams to create and drive effective customer offer strategies.

• Manage several related but separate complex projects within the company at one time.

• Manage resource requirements and allocation

• Other duties as assigned

What We Look For in a Candidate

Required Qualifications

• Bachelor’s degree with 3+ years of related work experience

• Minimum of 2 years of work experience in the telecommunications domain

• Minimum of 2 years of work experience in the on-net access domain

• Demonstrated capacity to focus and deliver on objectives in a dynamic, multi-faceted, fast-paced environment

• Exceptional ability to work effectively in groups with disparate priorities and operational targets

• Demonstrated ability to influence and collaborate across organizational boundaries

• Excellent interpersonal, verbal and written communication skills

• Comprehensive command of telecommunication circuit mediums, enabling equipment infrastructure, and access cost structures

• Above average Microsoft Office application skills, specifically in Excel and PowerPoint

• Team player with a passion for service

Preferred Qualifications

• Prior experience leading others through change

• Exceptional analytical skill and business acumen

• Prior experience developing and evaluating complex network performance criteria and measurement methods through statistical evaluation

• Bachelor’s degree fields of study including Engineering, Computer Science, Data Science, Economics, Finance, or Accounting

• Master’s degree in Engineering or Business Administration or equivalent

• Project Management Institute (PMI) project management certification

• Lean/Six Sigma belt certification

• 5+ years of work experience in the on-net access domain either in a Planning or OSP role

• Prior people management leadership experience including recruitment, on-/off-boarding, goal setting, and performance management

• Data analysis skills with a working-level proficiency in writing queries including “JOIN” and “UNION” commands to correlate data from disparate data sources

• Demonstrated experience in developing, operating, and optimizing operational processes to deliver on operational and/or financial objectives

• Expertise in modeling and sensitivity analysis of multidimensional buying and/or commitment plans

Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges

$94420 - $125890 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.

$99390 - $132510 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.

$104360 - $139140 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.

$109330 - $145770 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 335144

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min :

94420

Salary Max :

145770

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Application Deadline

11/06/2024