Are you detail oriented and looking to join a team that ensures smooth financial support?

As a Vendor Management Senior Specialist II in the Vendor & Auto Support department (Including but not limit to Agency, Sales, Litigation, and Probate) your primary focus will be in completing the tasks associated with identification, resolution of questions/issues and placement/handling of outsourced or sold accounts. You will support Chase internal partners with managing placement/handling/sale of charged off accounts, and provide regular communications to all vendors while handling payments from vendors. In addition, you will act as a peer coach and/or technical expert and assists others in understanding or completing assignments.

Job responsibilities

• Process Daily, Weekly and Monthly Recall files between the Collection Agencies and LF's/Pre-Lit Agencies

• Analyze and/or remediate vendor account with possible legal or regulatory compliance risk

• Root Cause High Risk account exceptions to mitigate negative customer impact

• Manage remediation of special account issues, internal /external in nature & small to moderate scale initiatives through project management cycle

• Audit Vendor adherence to Chase requirements- such as calling, security and control requirements

• Monitors inventory report tools to identify errors, mismatch, and any discrepancies on all accounts with vendor

• Review written correspondence and forward to vendor for proper resolution.

• Review and log customer complaints and follow up with vendor to ensure issue was properly addressed.

• Support vendor/ LF account issues, inquiries, and projects and key Matter (Regulatory, Legal and Corporate) inquiries, both internal and external

• Consider timing impacts when determining findings for financial controls, due to Agencies and Law Firms using multiple systems of records.

Required qualifications, capabilities, and skills

• Strong knowledge of Microsoft Office (Outlook, Access, excel and Word)

• 6 months - 2 years in any non-phone or specialty unit such as collections, process management, Escalations complaints, etc.

• Strong communication skills (verbal and written) and interpersonal skills and Strong computer and analytical skills

• Effective decision making, good judgment and prioritization skills

• Effective time management skills to be able to meet tight deadlines with a high degree of accuracy, adjusting plans and actions in response to changes

• Ability to successfully manage internal and external relationships with individuals of all levels within the organization.

Preferred qualifications, capabilities, and skills

• Should be in current role for a minimum of 12 months

• Must be rated as On Track or Strong standards on performance review and not be on any form of corrective action or have been on any corrective counseling for the past 12 months

• High School Diploma or higher education and 2 yrs of collection and/or customer service experience

• Subject matter expert within function. Knowledge of C3 and Integrated Collections Platform (ICP) systems

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans