Under the direction of the Store Manager, an Assistant Manager's responsibilities are to manage the daily operations of a single store. Ensure compliance with standards for customer relations, food costs, safety, sanitation, and product preparation and merchandising. Reliable transportation and a flexible schedule, stand for long periods of time and be able to lift 30 to 50 pounds.

Operations Excellence for Guest Satisfaction:

 • Holds the guest as their highest priority and role models exceptional guest service

 • Empowers the team to satisfy guests and resolve problems

 • Provides leadership to team to ensure communication to guests is clear and orders are accurate, served with quality food and beverages

 • Monitors and adjusts the products in the back case according to Dunkin’ Donuts merchandising and product appearance standards

 • Ensures service with speed goals, per Dunkin’ Donuts standard, are met throughout each shift at Drive Thru and Front Counter, focusing on effective team service

 • Analyzes Guest Satisfaction Survey results to recognize achievement and providing coaching and direction to restaurant team to drive continuous improvement

 • Guards the safety and security of the crew members and guests by proactively identifying and addressing opportunities

 • Ensures the restaurant meets food safety, sanitation and cleanliness standards at all times

 • Maintains and calibrates restaurant equipment

 • Provides recommendations to ensure guests receive value for the price and pricing is competitive for market

 • Utilizes Red Book or similar tool to track required documentation

 • Plans, identifies, communicates, and delegates appropriate responsibilities to team to ensure smooth flow of operations

Team Environment:

 • Promotes a respectful team environment

 • Ensures the right people are hired and developed for key positions

 • Handles employee concerns with fairness and a sense of urgency

 • Builds teamwork through effective training, deployment and communication

 • Communicates performance expectations and holds self and team accountable

 • Creates a learning environment ensuring team is trained for their position

 • Recognizes team members for demonstrating desired behavior and performance

 • Provides consistent coaching that drives performance of the team to achieve goals

 • Builds a guest focused team creating a competitive spirit to achieve results

Profitability:

 • Drives sales through effective execution of marketing programs

 • Completes Restaurant Operations Review and Restaurant Food Safety and Sanitation self assessments each month

 • Reviews restaurant environment and key business indicators to identify problems and opportunities for improvement and action plan with team to achieve operational goals

 • Manages cash over/short through effective cash control procedures

 • Manages food cost by conducting inventory, ordering effectively, tracking throwaways and minimizing waste

 • Manages labor by effectively scheduling against projected sales, proper delegation and managing productivity

 • Ensures all policies and procedures are followed as well as compliance with labor and health laws

 • Ensures all preventative maintenance and cleaning activities occur and addresses equipment and facility issues in a timely manner